Customer Support Engineer – Victoria in Melbourne (AU), Australia

Philips Healthcare is one of the world’s top three medical device companies. We aim to improve the quality of people’s lives through developments including imaging systems, customer services, information and monitoring

systems. The Healthcare sector will challenge your thinking, develop your professional skills and bring you into contact with people who share the same commitment to simplicity and world-class service.

Being a part of Philips Healthcare means having an opportunity to drive your career in an organization where there is incredible diversity across function, skill and geography. We are a fascinating business to be a part of – a

global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation.

Your challenge:

An exciting opportunity has arisen for an experienced engineer to work on multi modalities, mainly X-Ray Equipment, based in Melbourne . This is a critical customer facing role with responsibilities of maintaining and developing

robust customer relationships and providing expert technical advice on maintenance, installation and servicing of our medical equipment (software & hardware) in line with our regulations and policies. Furthermore, the

responsibilities also include:

• Executing technical service to the requests, problems, or planned service activities. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.

• Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.

• Focusing on First Time Right ensuring there is a clear action plan, with parts (if required), and remote diagnosis before the onsite visit.

• Working collaboratively with the wider organization to provide exceptional service to our customers.

• Seeking Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.

• Taking a lead in handling customers’ complaints (safety & non-safety related) & managing technical escalations through to resolution ensuring all stakeholders are continually updated of progress.

• Providing best-in-class service to our customers with technical support, maintenance and repairs on equipment.

• Determining most cost-effective repair/solution to minimize customer downtime.

• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

• The role will normally be located in Melbourne; however, Philips may require you to work at alternatives locations (including interstate locations).

• The role requires adequate number of trainings on Philips equipment which is done locally and overseas.

We are looking for:

To be successful in this role:

• You will ideally have a degree level education or equivalent in Electronics, Electrical Engineering or Biomedical Engineering

• Experience in customer facing service engineering background

• within medical equipment industry with experience in Diagnostic X-Ray highly preferred.

• Strong IT skills, and the ability to work in a fast-paced environment.

• You will ideally hold a Restricted Electrical License.

• You will also need to hold a full AU drivers licens

Furthermore, you will have strong IT Skills, interpersonal skills and ability to work in a fast-paced environment.

Our Offer:

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

• A competitive salary

• Company car

• Company Bonus

• Learning and Development opportunities through our Philips University

• The Philips Employee Shop allows employees to buy Philips’s products at discounted prices.

• Flexibility in a career with a positive and supportive atmosphere in which to develop your talents

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.