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Title: Customer Support – Remote
Location: Remote Remote US
JobDescription:
The Community Builder (CB) often known elsewhere as a Customer Support Agent represents Food Revolution Network (FRN) in oral and written communication with our entire community of subscribers and customers who reach out to engage with FRN via email, phone, and live chat. The CB communicates with compassion, knowledge, and professionalism, always representing the very best of FRNs values. Our CBs possess strong analytical and excellent communication skills, which they use for writing, conversing, problem-solving, and using FRNs stack of Community Team technology.
Reports to: Community Support Manager
Requirements
Provide direct support to customers and community members, responding to their questions and concerns via email, live chat, and phone. Types of support include but are not limited to:
Contribute to the smooth functioning of FRNs Direct Support efforts. Examples include, but are not limited to:
Work within the Impact Team and across teams to help ensure that we produce relevant content and that our systems run smoothly.
Develop and maintain a thorough knowledge of FRN editorial and marketing content so that customer and member questions can be answered promptly and accurately. Areas of knowledge include, but are not limited to:
AI is a rapidly evolving field, and while not all technologies and applications noted below may be immediately applicable, they illustrate potential future contributions to our work. A component of this role involves staying informed on these evolving AI opportunities, ensuring FRN is poised to integrate beneficial advancements aligning with our goals as they become viable.
Employ AI tools to enhance the efficiency and efficacy of our Community Support, ensuring our community receives the highest quality of care and support aligned with FRN’s values and standards.
Benefits
Our mission is to inspire and advocate for healthy, ethical, and sustainable food for all through education about plant-powered foods.
Food Revolution Network is an online-based education and advocacy-driven organization committed to healthy, ethical, and sustainable food for all. Guided by John and Ocean Robbins, we have more than 900,000 members and collaborate with many of the top food revolutionary leaders of our times. Food Revolution Network aims to empower individuals, build community, and transform food systems to support healthy people and a healthy planet.
We believe that everyone, regardless of the color of their skin or how much money they have, deserves the knowledge and the means to healthfully feed themselves and their family. Were committed to a world with a true opportunity for everyone to be healthy.
You believe in the power of healthy, organic, fair trade, local, plant-strong food to change the world. Youre passionate about supporting the food revolution and movements for a more healthy, ethical, and sustainable world. You support our scientifically grounded, fact-driven, and welcoming approach, which promotes a whole foods, plant-based diet and is inclusive of a broad range of eaters.
Youre values-driven, highly motivated, self-aware, ethical, emotionally intelligent, multiculturally competent, compassionate, socially conscious, constantly learning, and respectful of yourself and others. Youre reliable, dedicated, undaunted, persistent, friendly, and forthright. You admit your mistakes, clean up your messes, and learn from everything.
Food Revolution Network is a committed equal-opportunity employer. FRN recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At FRN, we aim to be a place where a diverse mix of talented people bring their skills, life experience, passion, and creativity to create a whole that is greater than the sum of its parts. We are committed to healthy, ethical, and sustainable food for ALL, and that requires a proactive dedication to advocating for equity, inclusion, and opportunity, including for those communities that have been most negatively impacted by our toxic food culture. We are committed to equality and believe in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that enable each person to bring unique talents, insights, and skills.
FRN is a fully remote team, with team members in multiple North American time zones. This position may be performed from anywhere, but we strongly prefer North America-compatible time zones, with a required availability from 9 am – 3 pm Pacific Time, Monday through Thursday.
$45,000 – $67,724.80 annual salary, depending on experience and state minimum requirements.
Full-time employees also receive paid time off, time off for holidays, wellness time off, health, vision, and dental insurance, opportunities for bonuses, 401k eligibility, and other benefits.
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