Customer Success Specialist – Utilities/Energy

Job title:

Customer Success Specialist – Utilities/Energy

Company

Cpl Group

Job description

Customer Success SpecialistOffice based – Dublin North CityMy client is seeking to hire a motivated and proactive Customer Success specialist, representing the business to manage all post sales, retention, and service requirements. Additionally, you will handle the day-to-day tasks that fall under the department. You will monitor post sales success by proactively interacting with customers to mitigate issues and will always be on the lookout for growth opportunities.Reporting to the department head, you will be a goal-driven client advocate, working with the tools and data at your disposal to best serve as a liaison between the customer and the company with account growth the ultimate goal.Key Responsibilities:· Maintain relationships with customers assigned to them by the Customer Success Manager.· Monitor assigned customer activity related to the product or services they have subscribed to or purchased.· Aid assigned customers through onboarding, implementation, and training sessions as instructed by the CSM.· Monitor adoption rate, retention rate, customer satisfaction scores, churn rates, and other relevant metrics· Perpetually maintain efficient internal and external communications in a customer-goal-oriented manner.Skills and Competencies· Minimum of 2 years of experience in sales, account management, or customer success· Highly driven and proactive with daily tasks.· Strong ability to build rapport quickly with customers from a call center environment· Good communication skills, maintaining conversations with clients in a diplomatic and goal-focused manner.· Strong analytical and goal-oriented mindset.· Good ITC knowledge and capabilities and ability to learn new software tools on the job.Competitive base and strong OTE on offer. This is an office-based role close to the Blanchardstown area of Dublin.For full details please contact to arrange a call.#LI-RH1 #CplGTPermSept

Expected salary

Location

Dublin – Blanchardstown, Co Dublin

Job date

Wed, 18 Sep 2024 23:31:24 GMT

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