Customer Success Partner Advisor with French

Job title:

Customer Success Partner Advisor with French

Company

SAP

Job description

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you’ll do:

• The Renewal Advisor has overall responsibility for the daily management of assigned Active Renewals customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.
• Maximize the value that customers and SAP receive through maintenance and services adoption and use of the customers’ deployed software for the mid-tier customer segment.
• Serve as the primary point of contact for customers and maintain customer satisfaction through issue mitigation and escalation management.
• Retain the revenue associated with customers within your portfolio, effectively positioning the Active Renewal Line of Business value proposition to leverage adoption of our solutions and services.
• Interact with customers primarily via telephone.
• Develop and implement account strategies and plans for renewal customers that increase revenue retention and growth.
• Increase maintenance revenues through improved renewal rates, cross-sell or upsell opportunities, and Maintenance Winback.
• Track SLA performance and overall customer satisfaction.
• Meet or exceed account-specific revenue and profitability goals for the account portfolio.
• Maintain a close working relationship with other regional business teams, such as Account Executives, Services Account Managers, AGS support personnel, GADs, MU Maintenance Managers, and other customer-facing personnel, in support of global customers and corporate functions.
• Act as the primary escalation point for accounts within your portfolio.
• Drive opportunity development, including growth and qualification of pipeline in conjunction with assigned Account Executives, and accurate forecasting of the renewal opportunities.
• Manage deal management and commercial negotiation of the entire opportunity, from initial contact to closure, for renewals.
• Facilitate quarterly Account Reviews with customers and account team members to confirm ongoing customer account goals and strengthen relationships.
• Manage the assignment of new accounts into your portfolio.

What you bring:

• Fluent in English and French are mandatory. Fluency in other European languages is a plus.
• 3-5 years of experience in the following areas:

• Maintenance Renewals
• Selling or delivering consulting services
• Managing complex customer engagements
• Commercial experience, including developing account management plans and contract negotiation
• Experience in Complex Account Management
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
• Bachelor equivalent qualification is preferred

Meet your team:You will play a vital role in a dynamic team whose primary focus is to maximize the value that customers and SAP receive through maintenance and services adoption and usage. This is achieved by ensuring customers fully benefit from the software they’ve deployed, notably across the mid-tier customer segment. Your contributions to our team will be valued in our drive to enhance our customer relationships and securing recurring revenues. Joining this dedicated team means you will be at the forefront of fostering lasting customer satisfaction and achieving growth within our strategic accounts.Benefits & Location: We commit to flexible working schedules around business requirements and individual needs. SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. This position can be based in Dublin. Please click on this to discover the vast array of benefits made available to SAP employees.​Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 400235 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 400235Posted Date: Jul 31, 2024Work Area: SalesCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 – 10%Location:Dublin 24, IE, D24WA02Job alert

Expected salary

Location

Southside Dublin

Job date

Fri, 02 Aug 2024 07:09:57 GMT

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