Customer Success Manager

Job title:

Customer Success Manager

Company

Vanrath

Job description

VANRATH are delighted to be assisting a prestigious client again to add to a growing and dynamic team.
The Client are seeking a dynamic and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for managing and nurturing key client relationships, ensuring their needs are met while driving sales growth. This role requires strong analytical skills, effective communication, and the ability to lead initiatives that enhance customer satisfaction and loyalty.Hours: 09:00-17:30Salary – £35,000 – £40,000 + BenefitsResponsibilities

• Develop and maintain strong relationships with key accounts to understand their business needs and objectives.
• Analyse sales data and market trends to identify opportunities for growth within assigned accounts.
• Communicate effectively with clients, providing updates on products, services, and any changes that may impact their business.
• Collaborate with internal teams to ensure the timely delivery of solutions that meet client expectations.
• Lead negotiations and contract discussions with key clients to secure long-term partnerships.
• Monitor account performance and implement strategies to improve customer satisfaction and retention.
• Prepare regular reports on account status, sales forecasts, and performance metrics for management review.

Requirements

• Proven experience in account management or sales, preferably in a B2B environment.
• Proficiency in Salesforce or similar CRM software for managing client interactions and data analysis.
• Strong analytical skills to assess account performance and identify areas for improvement.
• Excellent communication skills, both verbal and written, with the ability to present ideas clearly and persuasively.
• Demonstrated leadership abilities to guide cross-functional teams in delivering exceptional service to clients.
• A proactive approach to problem-solving with a strong focus on client satisfaction.

If you are passionate about building lasting relationships with clients and driving sales success, we encourage you to apply for this exciting opportunity as a Key Account Manager ot reach out to Phil Doherty at Vanrath.”The best agency I’ve worked with to date! They were unbelievably professional and supportive from start to finish, listened to my needs and found a placement that was perfect for me.””I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.””The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.””Massively positive experience with VANRATH. Couldn’t recommend highly enough! I detailed exactly what I was after in a new role and they came back only with roles that ticked every box which is what really set them apart from some other agencies, no retrofitting or compromise to a role that you are not quite the right fit for – just roles that were exactly what I had said would suit my preferred working style.”

Expected salary

£35000 – 40000 per year

Location

Belfast

Job date

Sat, 01 Feb 2025 07:21:22 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.