Customer Solutions Specialist (Remote) 8:30 AM – 5 PM PT

Customer Solutions Specialist

Location: Remote

Compensation: $25.70/hour (this includes $0.70/hour remote work stipend)

Time Zone: Pacific Time Zone

Shift: 8:30 AM – 5 PM Pacific Time or local time zone equivalent, Monday through Friday

60-Day Training Period: 6:30 AM – 3 PM Pacific Time or local time zone equivalent, Monday through Friday

If you’re searching for a full-time, challenging, customer service career, we’ve got an opportunity for you to join our fast-growing team!

Company and Position Summary 

The WebstaurantStore is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. The Customer Solutions Specialist is an action-oriented role where flexible problem-solving is required to assist customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment. 

We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country.

Our full-time remote employees will be provided with the essential computer equipment, such as hardware and software, and training needed to perform the job. 

What we have to offer: 

• A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more 
• Opportunities for growth and professional development 
• In-depth training on our varying selection of products and the services we offer 
• Opportunities to collaborate and connect virtually across teams and departments 
• Full-time training staff 
• Continuous support through various trainings and available mentorships 
• A focus on work/life balance 

As a Customer Solutions Specialist you will: 

• Learn all about WebstaurantStore including the history, products we offer, the foodservice industry, and how to efficiently navigate our internal systems 
• Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales 
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Partner with other departments within and outside of Customer Solutions to support both the customer and the company
• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model 
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company 
• Be flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that WebstaurantStore is the leader in the online food service industry 

What we’re looking for from you: 

• Desire to learn and grow 
• An internal drive to succeed 
• Ability to work on a team and independently 
• A concern for helping others and doing the right thing by them
• Desire and ability to work in a fast-paced environment 
• Innovation and the ability to challenge the status quo 
• A college education (preferred but not required) 
• At least 1 year of customer-facing experience (preferred but not required)

To qualify, candidates must have: 

• Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks
• Consistent 75mbps download/10mbps upload internet speeds are required
• A quiet and distraction-free work area
• Access to a home router and modem 
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required 
• Excellent verbal and written communication skills; conversational fluency in English required 
• Proficient typing abilities 
• The ability to work a training schedule of 6:30 AM – 3 PM Pacific Time or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• The ability to work 8:30 AM – 5 PM Pacific Time or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Physical Demands: 

• Work is performed while sitting and/or standing for at least 8 hours each day 
• Requires the ability to communicate effectively using speech, vision, and hearing 
• Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer 
• Requires the ability to work at a computer for extended periods of time 

If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. 

Remote work qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.

For Everyone

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities

Available at HQ Locations only

On-Site Fitness Centers

Dog-friendly Offices

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