Customer Services Representative, ANZ in Sydney Olympic Park, Australia

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace (https://www.linkedin.com/feed/hashtag/?keywords=cloroxistheplace&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7079847624048001024)

Your role at Clorox:

Do you have a strong Work Ethic and attention to detail? We are looking for a superstar with outstanding customer service, who resolves inquiries efficiently, build strong customer relationships and a proactive approach to customer satisfaction.

In this role, you will:

This role will be responsible for providing customer service to our Australian and New Zealand Customers & Consumers. In addition to supporting administrative work to ensure customer orders, queries and complaints are completed in a timely manner. This role will work closely with the Customer Operations Manager ANZ plus the wider Customer Service and Logistics team. The role also involves working with other internal functions within the Clorox business and the relevant external providers.

This role is responsible for

Order Processing

• Customer Order Processing for both AU and NZ businesses

• Process All Orders accurately. Follow up with customers to advise any order issues or Out of Stocks, work with internal and external contacts to resolve customer order issues in a timely manner

• Liaising closely with our 3PL warehouse regarding customer’s orders and queries

Credit claims Process

• Investigate and process all Pricing and Stock credits, in conjunction with third party logistics company and the respective transport provider in a timely manner

• Processing of Return Goods Advice documentation as received from third party logistics company.

• Suggest enhancements with regard to the credit process and function.

Customer Queriescomplaints.

• Respond to consumer complaints and customer queries within the set .

What we look for:

• Previous Customer Service and Logistics experience is essential

• Team player, strong work ethic

• Strong verbal and written communication skills

• Microsoft Excel skills essential

• Accuracy in data entry

• Able to follow instructions and processes

• Positive attitude and mindset of flexibility/agility

• Willingness to help other team members and cross train

• Willingness to work across time zones i.e. Sydney and Auckland

• Ability to handle difficult customers/consumers and reduce tension with a focus to deliver professional interactions is essential

We seek out and celebrate diverse backgrounds and experiences. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.

At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here (https://www.thecloroxcompany.com/company/idea/) .

Benefits we offer to help you be well and thrive:

• Competitive compensation

• Generous 401(k) program in the US and similar programs in international

• Health benefits and programs that support both your physical and mental well-being

• Flexible work environment, depending on your role

• Meaningful opportunities to keep learning and growing

• Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

Who we are.

We champion people to be well and thrive every single day. We’re proud to be in every corner of homes, schools, and offices—making daily life simpler and easier through our beloved brands. Working with us, you’ll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what’s possible and work with purpose to make a difference in the world.

This is the place where doing the right thing matters.

Doing the right thing is the compass that guides every decision we make—and we’re proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation’s New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo.

Our commitment to diversity, inclusion, and equal employment opportunity.

We seek out and celebrate diverse backgrounds and experiences. We’re always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here (https://www.thecloroxcompany.com/company/idea/) .

The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more at Equal Employment Opportunity is the Law .

Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at [email protected] . Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses.

The Clorox Company and its subsidiaries are an EEO/AA/ Minorities/Women/LGBT/Protected Veteran/Disabled employer.