Powys County Council
Job title:
Customer Services Receptionist
Company
Powys County Council
Job description
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included, please ensure that you meet ALL of the essential criteria before making an application. Please ensure that you complete ALL sections, your application may not be considered otherwise. Powys County Council welcomes applications in either Welsh or English, an application submitted in Welsh will not be treated less favourably than an application submitted in English. To change the language please click on the Cymraeg icon on the top right hand corner of the screen.Job detailsJob details Job reference NHC1202B Date posted 21/06/2024 Application closing date 07/07/2024 Location Llandrindod Wells Salary Grade 4 Point 5 to Point 6 £23,500 to £23,893 per annum £12.18 to £12.38 per hour Package 37 hours, Permanent Contractual hours 37 Basis Blank Job category/type Customer Services AttachmentsCustomer Services Receptionist Job descriptionWelsh Language Skills are essential for this positionAbout the role:This is a Welsh Essential speaking post.We would consider this role as a job share for the right candidates.To deal courteously, efficiently and sensitively with all customers, face to face at Reception, or over the telephone in the contact Centre or at receptions bases; ensuring that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.About you:The ability to communicate (both verbally and written) with a wide range of customers and staff in an understanding, clear and concise manner. To meet the needs of customers where possible and if not give a clear explanation.Ability to demonstrate clear commitment to the team approach, providing support to colleagues, demonstrating respect for their views and concerns.Manage communication with all customers in an efficient, sensitive, and welcoming manner, defusing difficult situations should they arise, and only escalating to others where appropriate.Have a passion for excellent Customer Service.What you will do:Provide response or re-direction, in a timely and courteous way, to a wide range of queries within the customer service environment by telephone or face to face.Working collaboratively with council colleagues to exchange information, improve customer service delivery and proactively develop your own awareness of wider information and services relating to the Council and the local area.At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.Develop and maintain a thorough and up-to-date working knowledge of Council services and the procedures, guidance and legislation that affects their service area(s).Support the Customer Service’s Team, by working collaboratively with council colleagues, to improve customer service delivery and proactively develop your own awareness of wider information and services, relating to the Council and the local area.If you have any questions about the role, please contact:Jenny ArnoldJob title Customer Services Receptionist Job reference NHC1202B Date posted 21/06/2024 Application closing date 07/07/2024 Location Llandrindod Wells Salary Grade 4 Point 5 to Point 6 £23,500 to £23,893 per annum £12.18 to £12.38 per hour Package 37 hours, Permanent Contractual hours 37 Basis Blank Job category/type Customer Services Attachments Job descriptionWelsh Language Skills are essential for this positionAbout the role:This is a Welsh Essential speaking post.We would consider this role as a job share for the right candidates.To deal courteously, efficiently and sensitively with all customers, face to face at Reception, or over the telephone in the contact Centre or at receptions bases; ensuring that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.About you:The ability to communicate (both verbally and written) with a wide range of customers and staff in an understanding, clear and concise manner. To meet the needs of customers where possible and if not give a clear explanation.Ability to demonstrate clear commitment to the team approach, providing support to colleagues, demonstrating respect for their views and concerns.Manage communication with all customers in an efficient, sensitive, and welcoming manner, defusing difficult situations should they arise, and only escalating to others where appropriate.Have a passion for excellent Customer Service.What you will do:Provide response or re-direction, in a timely and courteous way, to a wide range of queries within the customer service environment by telephone or face to face.Working collaboratively with council colleagues to exchange information, improve customer service delivery and proactively develop your own awareness of wider information and services relating to the Council and the local area.At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.Develop and maintain a thorough and up-to-date working knowledge of Council services and the procedures, guidance and legislation that affects their service area(s).Support the Customer Service’s Team, by working collaboratively with council colleagues, to improve customer service delivery and proactively develop your own awareness of wider information and services, relating to the Council and the local area.If you have any questions about the role, please contact:Jenny ArnoldSkill Skill description Score Essential
Cyber Security and GDPR eLearning – Safe use of social media and information security.
DSE FORM Requirement Requirement for Position holder to complete DSE form Essential
Expected salary
£23500 – 23893 per year
Location
Llandrindod Wells, Powys
Job date
Sun, 23 Jun 2024 02:36:59 GMT
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