Customer Service Team Leader (Banking Sector)

Job title:

Customer Service Team Leader (Banking Sector)

Company

Hollyfield Personnel

Job description

Customer Service Team Leader (Banking Sector)
£38,000 per annumJob Type: 12 month FTC, Full TimeExcellent Location: Central Birmingham with occasional business travelHours: Monday to Friday, 9am – 5.30pm | Hybrid after trainingFantastic Benefits!

  • Competitive salary, discretionary bonus, and 8% non-contributory pension.
  • High-quality office facilities.
  • Private medical insurance and life assurance.
  • Discounts on local and city gyms, retail, and interest-free season ticket loans.
  • Charity days and cycle to work scheme.
  • Regular social events including company football team and lunchtime games.

Key Responsibilities:

  • Lead, motivate, and develop the Customer Service team to meet and exceed KPIs.
  • Manage resources effectively to ensure optimal coverage and performance.
  • Handle recruitment, training, and ongoing development of team members.
  • Monitor and manage complaints, ensuring timely resolution and adherence to regulatory guidelines.
  • Collaborate with other departments to drive continuous improvement and maintain a strong control environment.

What We’re Looking For:

  • Proven experience in a team leader / managerial role within Financial Services.
  • Strong leadership, communication, and interpersonal skills.
  • Expertise in customer service, complaint management, and people management.
  • Ability to adapt in a dynamic environment and handle challenging conversations with ease.
  • Analytical mindset with proficiency in leveraging data for decision-making.

Desirable Skills:

  • Familiarity with Finova banking tools.
  • Understanding of Consumer Duty, GDPR, and the Data Protection Act

Job Ref: EN590Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.

Expected salary

£38000 per year

Location

Birmingham

Job date

Sat, 07 Sep 2024 07:28:37 GMT

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