Customer Service Representatives

Job title:

Customer Service Representatives

Company

Force Recruitment & Outsourcing

Job description

Job Title: Customer Service RepresentativeLocation: Edenderry, Co. Offaly
Hours: Monday to Friday, 9:00 AM – 5:00 PMPosition Overview
Our Client is looking for two friendly, professional, and efficient Call Centre Representatives to join their team at a very busy dental Clinic. As the first point of contact for our patients, you will be responsible for providing exceptional customer service over the phone. You will play a key role in scheduling appointments, answering patient inquiries, and ensuring the smooth operation of our call centre.Key Responsibilities

• Answer incoming calls from patients and prospective clients in a courteous and professional manner.
• Schedule, reschedule, and confirm dental appointments using our booking system.
• Provide detailed information about our services, procedures, and policies to patients.
• Handle inquiries regarding patient records, billing, and insurance information.
• Assist in resolving patient concerns, escalating issues as needed to the appropriate team members.
• Ensure accurate data entry into the clinic’s management system.
• Maintain a high level of confidentiality in accordance with data protection regulations.
• Handle patient follow-up calls for reminders and confirmations.
• Perform additional administrative tasks as required.

Required Skills and Qualifications

• Professional phone etiquette.
• Previous experience in a customer service or call centre role, preferably in the healthcare or dental industry.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and ability to build rapport with patients.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient with computers.
• Strong attention to detail and accuracy.
• Empathy, patience, and a positive attitude.

Education and Experience

• Leaving Certificate or equivalent (required).
• Previous experience in a call centre environment (preferred).

Benefits

• Competitive salary.
• Monday to Friday work schedule.
• Opportunity to work in a supportive and friendly environment.
• Training and development opportunities.

How to Apply
If you are passionate about providing excellent patient care and thrive in a busy, fast-paced environment, we would love to hear from you! Apply today to join our dedicated dental team!

Expected salary

€35000 – 38000 per year

Location

Edenderry, Co Offaly

Job date

Sun, 19 Jan 2025 02:18:32 GMT

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