Customer Service Representative – Remote Position

Customer Service Representative – Remote Position

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Located in Corpus Christi, TX

Salary: $18.00

Remote Customer Service Representative, Work From Home (Must have reliable computer and internet connection)

Express Employment Professionals is hiring Remote Customer Service Representatives to support a national claims program. In this role, you will assist individuals with questions, guide them through website submissions, and provide a high level of care and empathy during each interaction. This is an inbound call center role with Tier 1/Tier 2 support.

Key Responsibilities

• Answer inbound calls and provide accurate information on general inquiries and frequently asked questions.
• Assist callers with navigating the claims submission process online.
• Handle each call with patience, professionalism, and empathy, especially in sensitive situations.
• Document interactions accurately in the client’s system.
• Follow all policies and procedures to ensure quality service and compliance.

Requirements

• Must pass a background check and drug screen.
• Completion of an Emotional Intelligence assessment (provided by Express).
• Strong customer service skills with the ability to remain calm and professional.
• Computer savvy – able to toggle between multiple programs at once.
• Quiet and distraction-free workspace.
• Must use a PC or laptop with reliable internet connection and ethernet cord (Chromebooks and Apple products not compatible).
• Headset with microphone required.

Schedule

• Monday – Friday: 9:00 AM – 9:00 PM CST
• Saturday: 10:00 AM – 3:00 PM CST (may extend to 7:00 PM depending on call volume)
• Hours may vary based on program needs. It will likely be a 40 hour work week but it will include Saturdays

This is a temporary project that starts in October

Express Office: Corpus Christi

5449 Bear Lane

Suite 424

Corpus Christi, TX 78405

Email us

Apply Now

Customer Service Representative – Remote Position

Share

Top Job

Located in Corpus Christi, TX

Salary: $18.00

Remote Customer Service Representative, Work From Home (Must have reliable computer and internet connection)

Express Employment Professionals is hiring Remote Customer Service Representatives to support a national claims program. In this role, you will assist individuals with questions, guide them through website submissions, and provide a high level of care and empathy during each interaction. This is an inbound call center role with Tier 1/Tier 2 support.

Key Responsibilities

• Answer inbound calls and provide accurate information on general inquiries and frequently asked questions.
• Assist callers with navigating the claims submission process online.
• Handle each call with patience, professionalism, and empathy, especially in sensitive situations.
• Document interactions accurately in the client’s system.
• Follow all policies and procedures to ensure quality service and compliance.

Requirements

• Must pass a background check and drug screen.
• Completion of an Emotional Intelligence assessment (provided by Express).
• Strong customer service skills with the ability to remain calm and professional.
• Computer savvy – able to toggle between multiple programs at once.
• Quiet and distraction-free workspace.
• Must use a PC or laptop with reliable internet connection and ethernet cord (Chromebooks and Apple products not compatible).
• Headset with microphone required.

Schedule

• Monday – Friday: 9:00 AM – 9:00 PM CST
• Saturday: 10:00 AM – 3:00 PM CST (may extend to 7:00 PM depending on call volume)
• Hours may vary based on program needs. It will likely be a 40 hour work week but it will include Saturdays

This is a temporary project that starts in October

Express Office: Corpus Christi

5449 Bear Lane

Suite 424

Corpus Christi, TX 78405

Email us

Apply Now

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