Role: Customer service representative (Italian speaking market)Salary: €27500 p/a + up t0 10% bonus + benefits (healthcare insurance, free car park, relocation available if relocating from outside of Ireland)Location: LimerickResponsibilities:
Engage with customers professionally and courteously, providing prompt and accurate responses to their inquiries and concerns
Listen actively to determine the root cause of customer issues and provide appropriate solutions or escalate to the relevant department
Build rapport with customers and maintain strong relationships to promote loyalty and satisfaction
Process customer orders, returns, and exchanges efficiently and accurately
Collaborate with internal teams to resolve complex problems and ensure customer needs are met
Keep accurate records of customer interactions and transactions
Continuously learn about our products and services to provide accurate and up-to-date information to customers
Stay updated on company policies and procedures to provide consistent and reliable customer support
Requirements:
Excellent verbal and written communication skills
Friendly and outgoing personality
Strong problem-solving and decision-making abilities
Ability to remain calm and composed in high-pressure situations
Proficient computer skills, including knowledge of customer relationship management (CRM) software
Attention to detail and accuracy in data entry and record-keeping
Fluent in English and in Italian
Expected salary
Location
Limerick
Job date
Mon, 09 Dec 2024 23:43:36 GMT
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