Customer Service Representative – Air and Ocean in Keilor East, Australia

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. Our company delivers solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 19,000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfill your potential.

To perform day-to-day tasks, being able to demonstrate a thorough understanding of our customer’s expectations and execute them with an appropriate sense of urgency, attitude, commitment, and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs.

In addition to this, to perform tasks as requested, assisting in general customer service duties both internally and externally while applying the company standards and processes. 

Responsible for all aspects of the job to the Customer Service Representative. 

KEY RESPONSIBILITIES:

• Communication: As a Customer Service Representative, you will proactively communicate with customers, and you will commit to demonstrating the great care we have for all our customers.

• Relationship: You will establish meaningful, personal, and professional relationships with our customers. 

• Information: You will take ownership of understanding and complying with Expeditor’s internal process by providing timely, complete, and accurate information. 

• Previous related experience and/or training in international freight of 3 years or more. 

• Proficient in Microsoft Office 

• Strong problem-solving, organisational, and interpersonal skills.

• Solid oral and written communication skills 

• General Mathematical knowledge, dealing with Exchange Rates, Foreign Currency, and General Ledger codes.

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package

• Hybrid Work:  At Expeditors, we believe that coming together is a strength, however, we have a work-from-home policy

• Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future

• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan

• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy

• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement

• Enhancement Leaders: Through utilising technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction