Customer Service Representative

Job title:

Customer Service Representative

Company

Osborne Recruitment

Job description

An exciting opportunity with a client based in Sandyford, Dublin 18, they are looking to recruit new team members to join their team. This is a great opportunity to join a new team and learn and develop with new colleagues! Exciting times ahead for this company, if you have the relevant experience email me today and we can chat in more detail about the roles and responsibilities of the job!Salary & Benefits:

• €28,000
• 24 days annual leave
• Monthly bonus and commission structures
• Pension
• Healthcare
• Full support to assist in completion of Insurance Industry Exams.
• A very convenient and well connected location in Sandyford Industrial Estate which is close to the Luas, M50 and major Dublin Bus routes.
• A fun and modern office space with excellent facilities and unlimited tea and coffee.
• Sociable hours of work, open between 9am to 6pm Monday to Friday.
• Great staff sports & social events.
• Monthly/Weekly performance based incentives
• Employee Wellness initiatives
• Cycle to Work Scheme

Responsibilities of Role:

• Provide a level of service to customers, which is best in class standard across the market
• Drive to continuously improve performance through KPI’s and quality measures.
• Promote good attitudes and strong team spirit within the group.
• Escalate issues as necessary to line manager.
• Ensure all regulations are adhered to and agreements are fully complied with.
• Process all required transactions in accordance with company process.
• Accuracy of data and transaction processing within the role.
• Advice given to customer must be of specific and accurate nature at all times.
• Participate in cross training to develop multi skills required for departmental goals and vision.
• Commit to studying for industry exams and use supports given by company to develop educationally.

Qualifications and Experience:

• Experience in Customer service experience
• Call centre experience is a distinct advantage
• Good PC Skills -Relay, MS Excel, Insurer Websites
• APA Qualifications is a distinct advantage
• Result driven, with the ambition to meet and exceed targets
• Excellent communication skills, including verbal, written & listening
• Self-motivated, enthusiastic, solution focused
• Good telephony and organisational skills with the ability to multitask.
• Strong initiative and ability to work in a busy fast paced environment
• Ability to work effectively in a team environment
• A good work ethic

For more information, please apply through the link provided for the attention of Valerie Briody or call Osborne Recruitment on valerie.briody@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer#INDOSB1
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Expected salary

€28000 per year

Location

Dublin

Job date

Fri, 28 Feb 2025 23:26:46 GMT

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