Customer Service Officer – Reception

Job title:

Customer Service Officer – Reception

Company

Stockport Homes Group

Job description

Full time (37 hours), Fixed Term for 12 MonthsStockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about;We’re looking for a Customer Services officer to join our driven and friendly team working in our busy reception area at our head office Cornerstone in the centre of Stockport town centre.Our customer service officers are often the first point of contact for our customers, making them crucial to delivering a first class customer experience.This is a fantastic chance for someone to join our award winning, successful business and really put their talents to the test.The successful candidate will:

• Help us to create a friendly, relaxing and professional environment.
• Build strong rapport with reoccurring customers.
• Provide exceptional and efficient customer service to everyone who visits.
• Answer queries in a caring and helpful way, making sure everyone feels valued.

You will need to be very customer focussed, have excellent written and verbal communication skills, a working knowledge of IT and Microsoft Office applications and have a real interest in supporting people who are often in difficult situations.This is a full time, 12 month fixed-term position working 37 hours per week Monday – Friday between the hours of 8.30am – 5pm.This role will be on Stockport Homes Limited terms and conditions.The successful applicant’s appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.If you require any reasonable adjustments to complete your application, please contact the People & OD Team on .We encourage you to apply early! We will be continuously reviewing applications while the role is open and may close the vacancy sooner if we find the right candidate.Closing Date: 26th March 2025Interview Date: 1st April 2025Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.We are Stockport’s largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people’s lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.All our profit is reinvested within the group to maximise opportunities for those who most need our help.Companies within SHG:Stockport Homes – Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.Three Sixty – Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.Skylight – SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.Viaduct Housing Partnership – Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence – looking for the best people to join the Group to be on this exciting journey.

Expected salary

£25584 – 27269 per year

Location

Stockport, Greater Manchester

Job date

Fri, 21 Mar 2025 02:22:48 GMT

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