Customer Service Associate-Remote to Nebraska Residents Only

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Customer Service Associate-Remote to Nebraska Residents Only

What does a successful Remote Customer Service Associate do?

A successful Remote Customer Service Associate at Fiserv is smart, patient, technically savvy, and customer focused. They excel in supporting clients with financial transactions and are dedicated problem solvers, willing to take that extra step to provide superior service. The role involves troubleshooting basic issues and inquiries about electronic payments and services. Working in a fast-paced, high-volume call center environment, this position suits individuals capable of thriving in a remote setting.

What you will do:

• Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction.
• Provide great experience for clients through active listening, effective communication, and insightful problem-solving.
• Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries.
• Utilize the customer relationship management system to ensure up-to-date and reliable client records.

What you will need to have:

• 1+ years of experience in a call center or customer service environment.
• High school diploma or equivalent.

What would be great to have:

• Previous remote customer service experience.
• Demonstrated stable job tenure of one year or more in each position.
• Experience in a customer-facing call center environment, preferably with merchants or financial institutions.
• Proven experience using customer service software, CRM systems, and relevant technologies.

Important information about this role:

• This role requires the following internet speed requirements: Ping less than 50 ms, download greater than 25.0 Mbps, upload greater than 10.0 Mbps.
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.
• In order to be considered, you must be legally authorized to work in the U.S. without the need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for various rewards.
• Prioritize your health with multiple medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual’s status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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