Customer Service Advisor

Job title:

Customer Service Advisor

Company

Gap Personnel

Job description

gap personnel acting as a employment agency are currently recruiting for a Customer Service Advisor for their well established client based in Smethwick. This will be a 12 week temp to perm position.Job Purpose:To act as front-line liaison between the customer and their requirements.To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service.Responsible for providing administrative support to the Sales DepartmentJob Duties:Job Duties:· Complete telephone and email sales enquires.· Deal with customer queries efficiently and effectively or escalate where necessary.· Input customer orders and raise delivery notes to ensure on-time order delivery.· Upon request, update customer order delivery status including live and outstanding deliveries.· Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.· Assist in populating and maintaining central customer database (CRM)· Actively promote all company services and participation in sales promotions.· Raise any concerns with the Office support manager as and when necessary.· Input customer email/Elcome orders and raise delivery notes to ensure on-time order delivery.· Arrange the collection of returning goods from customer premises.· Monitor backorders and VORs and input into production to expedite overdue orders.· Produce accurate export documentation and invoices to enable timely payment from customers.· Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.· Telephone liaison with overseas sales offices & foreign customers as necessary· Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required.Requirement/Experience/Competence/Qualifications:· Proven experience working within in a fast-paced telephone sales environment· Proficiency in MS Office (MS Excel and MS Outlook in particular).· Proven experience to work as part of a team.· Attention to detail and problem-solving skills.· Excellent written and verbal communication skills.· Strong organisational skills with the ability to multi-task.· Displays a good attitude towards work, and the aims and objectives of the company.Hours: Monday – Friday 7:45 – 16:45Salary £12:50 per hourggIf this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the jobWhilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the futureBy applying for the above position and providing your personal data to us you understand that your data will be processed in line with our

Expected salary

£20000 – 30000 per year

Location

Smethwick, West Midlands

Job date

Wed, 23 Oct 2024 05:03:44 GMT

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