Customer Service Advisor

Job title:

Customer Service Advisor

Company

Cornmarket

Job description

Who We Are, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.Role PurposeWe are looking for a Customer Service Advisor to join our Life Sales team. Customer Service Advisors are responsible for making appointments with existing clients, on behalf of our team of Financial consultants, on a primarily outbound call basis. The role holder will be effectively managing the diaries of our Consultants to ensure that all appointments can go ahead as scheduled in line with our clients’ expectations.This is an entry level position within the Life department, one which provides an ideal opportunity to individuals looking to carve out a future in financial services. The role holder will receive on the job training and coaching to enable them to excel in terms of their own contribution, with strong encouragement and reward to undertake QFA exams.Accountabilities of the RoleMaking and taking calls from members of the public sector unions to arrange appointments with the company’s ConsultantsMeeting monthly targets which are built around call volume and appointment scheduling (alongside these targets comes an excellent monthly bonus structure)Dealing with clients in a professional and timely manner with a customer first approachCross-selling other Cornmarket products and servicesPerforming tasks in a compliant manner to set procedures and prescribed scriptsCompleting various administration duties, such as data entry/logging and scanningParticipating in weekly team meetingsContinuously looking for and suggesting ways to improve existing processesWhat We Can Offer YouFlexible working from home options as part of our Cornmarket Flex ways of workingSignificant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)Annual leave (increases based on service)Flexi leave (option to take additional annual leave)Attractive & flexible pension contribution ratesHealth insurance or wellness subsidyFully paid family leave types (maternity/paternity/surrogacy)Performance based bonus/commissionIncome protectionLife coverDiscounts on financial productsComprehensive health & wellbeing programmeEmployee Assistance ProgrammeActive Sports & Social ClubSkills & Knowledge RequiredPrevious experience in dealing with customers over the phone or in a customer service role desiredExcellent verbal communication skillsProven track record in meeting and exceeding targetsStrong IT Skills with good working knowledge of the MS office suiteAbility to adapt to and learn new tasksHighly motivated to work to defined targetsBehavioural Competencies RequiredDrive for results and target drivenApproachable and a can-do attitudeExcellent communication skillsQuality-focused, Customer First approachStrong attention to detailExcellent PC & Microsoft Word SkillsAbility to learn and carry out tasks in line with procedureTeam playerEqual Opportunities & Data Privacy NoticeCornmarket is committed to building an inclusive workplace environment, We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation. We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team. To review our data use practices, visit our Recruitment Data Privacy Notice.

Expected salary

Location

Dublin

Job date

Thu, 17 Oct 2024 22:14:00 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.