Customer Service Advisor
Refresco
Refresco, the world’s largest, multi-national soft drinks manufacturer, is seeking a Customer Service Advisor at our head offices in Kegworth. We offer a genuinely great place to work, with lots of personal development, and career opportunities all alongside a highly competitive salary.
Refresco UK are part of the Refresco Group a multi-national independent soft drinks manufacturer with 78 manufacturing sites across Europe, North America, and Australia in 15 countries. In the UK we have 6 sites. We work with all the large UK supermarkets plus many well-known branded drinks producers.
Customer Service Advisor
Shift Pattern: Days Monday – Friday 38 hours
Competitive salary, annual bonus, a good company pension, enhanced holiday entitlement plus the option to buy additional annual leave
About the role of Customer Service Advisor at Refresco:
Reporting to the Customer Service Manager, this role provides a first point of contact for customers placing orders, following up the progress of orders, or making any other order related enquiries. To be successful you must deliver consistent, efficient order management across multiple channels, establishing and maintaining effective relationships with internal / external customers, peers, and management and the 3rd party suppliers.
Escalating all potential customer service issues through the logistics management team to resolve and communicate to the appropriate internal contacts.
About you:
To be successful as a customer service advisor at Refresco you will need to have a good sense of urgency coupled with strong relationship management (internal and external). Ideally, you will be from an FMCG background within supply chain/planning.
About Refresco:
Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand.
Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees. www.refresco.com.
Refresco believes that equal opportunity for all is fundamental to our company’s values and all our applicants can expect fairness and transparency in our recruitment process.
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Kegworth, Leicestershire
Thu, 22 Feb 2024 23:17:53 GMT
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