Customer Service Administrator

Job title:

Customer Service Administrator

Company

Think Specialist Recruitment

Job description

Reference: BC4400I’m looking for a Customer Service Admin temp to start asap with one of the UK’s leading specialists in their field, this opportunity would be to join their busy customer orders fulfilment team on a full-time and temp basis for the rest of the year, but very much looking at a long term permanent role.The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers by phone and email.As a temp the plan would be to get someone started and trained on the phones/email systems quickly and help with what is expected to be a busy few months, and then slowly training this person on the orders side, leading into a permanent role if that’s what you’re looking for.This is a fully office-based role for temps, however once you have completed probation and employed permanently, there is the offered opportunity for hybrid working.Hours/days are Monday to Friday and vary between 8am – 4pm, 8:30am – 4:30pm, or 9am – 5pm shifts.The salary on offer for this role is £23,000, as a temp you’d be paid weekly and earning the hourly equivalent of this, plus holiday pay accrual.They offer a number of benefits including employee discount schemes, themed lunch event days and free on-site parking, opportunity for hybrid working and more!Duties:

• Answering a high volume of calls.
• Responding to emails.
• Processing sales orders.
• Providing information on changes to orders.
• Ensuring that the right products are entered at the right price.
• Manage order/delivery discrepancies, advising customers accordingly and ensuring replacement stock as requested.
• Processing collections and credits while ensuring the correct reason code is investigated and applied.
• Setting up and supporting customers online ordering.
• Dealing with orders and other queries.
• Managing complaints and queries.
• Create ad-hoc reports for customer and sales teams when required using Excel templates.
• Following business processes to ensure that we deliver right first time.
• Have a good understanding of the processes which we follow to ensure we minimise mistakes.
• Undertake special projects to improve the processes and the efficiency of the department.
• Finalising or cutting off each deadline by checking all orders are accounted for and sent electronically for processing.
• Arranging special deliveries such as same-day, booking in, reworks and other non-standard delivery requirements.
• Be second line support for customer delivery problems and failures.
• Managing ongoing updates of customer delivery instructions and time windows.
• Resolving discrepancies on orders with shortages or problems identified before despatch and on delivery.
• Dealing with returns and receipting stock.

Candidate requirements:

• Confident in speaking with customers and sales teams to resolve any issues in way of email or a phone call.
• High levels of both accuracy and attention to detail.
• Good communicator both verbal and written – excellent telephone manner.
• Works well under pressure.
• Numerate.
• Team player who works well with others; both in their team and the wider company.
• Able to manage their own workload and prioritise appropriately.
• Problem solver.
• Self-starter, able to use own initiative.

Looking for the next step in your career? Think Specialist Recruitment.Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Expected salary

£23000 per year

Location

Hertfordshire – Luton

Job date

Thu, 19 Dec 2024 06:16:48 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.