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Customer Service

Easy Carnet

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Overview

EasyCarnet helps businesses and individuals obtain ATA Carnets — official customs documents that allow equipment to travel internationally without paying duties or taxes. Think film crews bringing cameras abroad, musicians traveling with instruments, or trade show exhibitors shipping gear overseas.

We are looking for a warm, detail-oriented customer service person to join our team part time. Your job is simple: be the friendly, knowledgeable voice that walks customers through their carnet application from start to finish. No prior experience with carnets is needed — we will teach you everything.

Mon–Fri, 10am–2pm PST

What You Will Do

  • Answer inbound calls and emails from customers who need help with their ATA Carnet applications
  • Guide customers step-by-step through the carnet paperwork process
  • Coordinate with our internal team to track order status and communicate updates to customers
  • Follow up with customers to ensure their carnets were processed successfully
  • Maintain clear and organized notes in our CRM for every customer interaction
  • Escalate complex issues to senior team members as needed

Who We Are Looking For

  • Friendly, patient, and professional communication style
  • Comfortable working on the phone and via email
  • Detail-oriented — carnets involve precise documentation
  • Reliable and punctual — our customers depend on timely support
  • Prior customer service or administrative experience is a plus
  • No prior knowledge of ATA Carnets required — we will train you

 

 

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