Customer Retention & Development Manager

Job title:

Customer Retention & Development Manager

Company

Expeditors

Job description

Company Description“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job DescriptionSupport and drive both business retention and development through existing Expeditors’ customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations.Responsibilities and DutiesFor detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the CRDM Playbook. This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the Customer Retention & Development Manager. This list may be edited to the specific job role.

• Build a District Retention Program that includes coverage for all customers producing revenue in our District
• Oversee strategic growth of LAM and CAM customers through regular business reviews
• Assist Product Managers in developing Product level retention programs
• Management of CAM’s & LAM’s
• Facilitate monthly branch retention meeting
• Develop and protect content driven business reviews that protect our core retention pillars:

• Confirm we are experts
• Align with Sales Strategy
• Performance Metrics
• Value Add; Joint initiatives and quantify savings/cost avoidance
• Information which tells a story or prompts discussion (no data dumping)
• Build and protect consistency in our branch and service offerings
• Direct, drive and ensure that all new clients receive benefits from a formal transition
• Measure and analyze Customer revenue trends and proactively communicate these trends
• Drive consistency and usage of CRM through Product Mangers and Account Management Team
• Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals
• Coach and mentor direct reports to develop them professionally and personally
• Ensure incremental improvements are made on building stronger customer relationships
• Grow our revenue across multiple products and geographies

Qualifications

• University or equivalent business qualifications
• Minimum 5 years personnel management experience
• Proven work experience in business development
• Knowledge of Expeditors product and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office and CRM software
• Strong oral, written, communication, and presentation skills
• Strong analytics skills
• Proven problem solving skills
• Fluent in English

Additional InformationExpeditors offers excellent benefits, contact us to find out more about our great company!

Expected salary

Location

Dublin

Job date

Thu, 06 Feb 2025 23:45:36 GMT

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