Customer Relationship Management Specialist

Job title:

Customer Relationship Management Specialist

Company

European Dynamics

Job description

We currently have a vacancy for a Customer Relationship Management Specialist fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.Your tasks:

• Customer relationship management aiming at the adoption of digital solutions;
• Creation of stakeholder maps or similar;
• Creation of adoption dashboards and reports;
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions;
• Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action);
• Tracking project portfolios and associated services;
• Ensure compliance with internal protocols and regulatory standards.

Requirements

• University degree in IT or relevant discipline, combined with minimum 10 years of relevant working experience in IT;
• Minimum 2 years’ of specific expertise in managing and supporting IT portfolio and project management tasks;
• Minimum 2 years’ of specific expertise in utilizing and managing Project and Portfolio Management (PPM) tools and software;
• Minimum 2 years’ of specific expertise in documenting and tracking project statuses and resource usage;
• Minimum 2 years’ of specific expertise in coordinating and collaborating with diverse project and business teams;
• Basic knowledge of budgeting, resource allocation, and financial tracking;
• Familiarity with project management methodologies such as Agile or PM2;
• Familiarity with repository solutions such as GovIS2 or ServiceNow, preferably;
• The following certifications & standards would be considered as an advantage: Certified in PM2 or ITIL;
• Excellent command of the English language.

BenefitsIf you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (18339/03/2025).We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.You may also consider all our other open vacancies by visiting the career section of our web site ( and follow us on Twitter (@EURODYN_Careers) and LinkedIn.EUROPEAN DYNAMICS ( is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company’s recruitment opportunities, in line to the Policy.

Expected salary

Location

Brussel

Job date

Sun, 09 Mar 2025 23:02:09 GMT

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