Customer Onboarding & Success Manager – Italian Bilingual – Airbnb

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.  

Our exceptional team is the cornerstone of MarketStar’s accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

About the Customer Onboarding & Success Manager

MarketStar is looking for a Customer Onboarding & Success Manager for an exciting new project On this role you will be managing and optimizing relationships with property owners for our client’s growing business. The perfect candidate will possess a deep knowledge of client’s platform and exceptional client management abilities.

Your responsibilities will include analyzing listing performance, implementing revenue optimization strategies, and providing ongoing support to ensure host satisfaction. If you are passionate about the hospitality industry and have a successful background in account management or client relations, we would love to hear from you.

Location: Leopardstown, Dublin 18 – Hybrid

What Will You Do? 

• Build and nurture partner relationships within your assigned territory.
• Directly manage accounts to exceed quarterly and annual sales goals.
• Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth.
• You can expect an onboard new, high-quality supply in your assigned geography.
• Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients.

What Will You Need to Succeed? 

• 1 -2 years of experience in account management, partner support, technical support, customer experience, customer success or sales.
• Italian Language – level C1 and above
• Proven track record of consistently exceeding goals and targets
• Online marketplace/SaaS platform experience a plus
• Proven track record of effectively managing a leads pipeline or book of business.
• Proficiency in CRM software, specifically working with leads and opportunities
• Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
• Strong quantitative skills and the ability to interpret and apply data to drive decision-making.
• Exceptional time management and prioritization abilities.
• Comfort working at both strategic and tactical levels in ambiguous environments.
• Ability to work within tight deadlines, adapt to changing priorities and balance short-term needs with long-term initiatives.

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Child/Dependent care reimbursement
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards

The pay for this position is basic salary per annum of €38,000 with an additional variable bonus component of €6,000 per annum. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. 

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.  

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