Customer Onboarding Strategist, Global Customer Solutions, CEE Market

Minimum qualifications:

• Bachelor’s degree in Marketing, Advertising, or equivalent practical experience.
• 2 years of experience in advertising, business development, online media environment, or marketing roles.
• Experience meeting Business-to-Business sales goals.
• Ability to communicate in a Central Eastern European (CEE) language (e.g., Ukrainian, Slovak, Serbian, Croatian, Czech, Hungarian, Romanian, Latvian, Lithuanian) and English fluently to communicate in this customer-facing role.

Preferred qualifications:

• Experience collaborating with cross-functional international teams and managing stakeholders.
• Experience managing and customizing for a customer base.
• Experience reaching out to customers, with the ability to pitch comprehensive advertising solutions.
• Ability to work separately with the capacity to lead, motivate, and work well with others.
• Ability to multi-task and manage multiple projects at a time, while paying strict attention to detail.
• Excellent problem-solving and communication skills, with the ability to develop business recommendations, action plans, and ideas on improving internal processes.

About the Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Manage and develop trusted relationships with clients and help them achieve business goals.
• Contribute to the the team performance consistently delivering against quarterly goals.
• Create and craft pitches to customers tailored to clients’ performance goals, and work towards mutual business goals.
• Find and implement creative ways to improve our client relationships, share performance improvement suggestions, and promote Google products.
• Produce interpretable insights from data analysis, and deliver data-driven strategic and tactical recommendations to customers.

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