Customer Onboarding Specialist in Melbourne, Australia

Job Requisition ID #

24WD80186

Position Overview

As the Customer Onboarding Specialist this role will provide account onboarding support to Payapps’ clients and report directly to the Head of Customer Success. This role is responsible for managing the end-to-end onboarding process for new customers, accelerating the speed of onboarding and maximizing client value

Responsibilities

• Conduct end-to-end system and process training sessions with new clients, that educate and empower new users

• Nurture clients towards a successful onboarding by demonstrating ease of use and value of product

• Collect product feedback from customers and share it with relevant teams, manage the communication of the request through to completion and communicate product changes to the customer.

• Manage customer expectations and advocate best practice based on personal/ customer experience with the platform

• Ensure onboarding activities are completed in line with agreed go-live date and work collaboratively with Account Manager(s)

• Confidently demonstrate Payapps User Workflow, including project and contract setup, submit/assess and reporting functions

• Communicate Payapps position within the industry and the solution/value it provides

• Complete onboarding review for each account following their first claim period and ensure agreed deliverables are actioned

• Demonstrate innovation and initiative by enhancing current onboarding processes

Minimum Qualifications

• SaaS Sales/Account Management experience

• Strong project and stakeholder management experience

• Demonstrate initiative and problem solving expertise

• Has above average communication skills – as demonstrated by the ability to both write and speak clearly and in a way that is professional but relatable

• Highly organized – has a structure approach to account management

• Has a technical aptitude

• Demonstrates strong commercial acumen – understands business problems and can use this awareness to identify commercial solutions

#LI-DNI

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).