Customer Insights Manager
eBay
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Role and TeamAt the core of everything we do, we ensure that eBay’s customers are front-and-center in all our strategic decisions and that we implement our plans with our customers as our most important priority. As the Customer Insights Manager in the Global Customer Experience (GCX) team, you will use qualitative and quantitative insights to improve our customers’ journeys and overall experience. You will analyze insights from multiple sources (call listening, post-contact surveys, research, data warehouse etc.) and clarify ambiguous problems. You will act on our customers’ behalf by providing a clear view on what matters most to customers, where to focus, and how to keep CX initiatives moving forward. When it is time to present your findings, you will paint a picture that is supported by both data and customer empathy. The work you do will positively impact the lives of millions of buyers and sellers around the globe every day.What You Will Accomplish
What You Will Bring
Preferred Qualifications
#LI-ML1Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
Dublin
Fri, 02 Aug 2024 04:09:40 GMT
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