Talented International
Job title:
Customer Excellence Professional – German speaker
Company
Talented International
Job description
Our Client employs over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a: Customer Excellence Professional – German speaker.What can you expect from your role?· Sales – be comfortable identifying sales opportunities including upselling and cross selling.· Client Relationship Management – looking after our valued clients by delivering a personal service at every opportunity ensuring brand success.· Provide luxury, friendly, professional, and efficient service via inbound and outbound calls, live chat, emails, online reviews via WhatsApp and social media.· Deliver “Wow factor” to our clients by listening attentively to their needs identifying the route cause and bring to final resolution.· Follow department KPI’s as set by management.· Identify and escalate issues appropriately.· Provide feedback daily to the Head of Department on new issues and escalations.· Document all interactions to track types of inquiries utilizing a CRM software.· Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects.· This role may involve Saturday shifts on a rotational basis which may include other days depending on business needs.Key Responsibilities:· Generate sale leads.· Convert business opportunities to successful sales.· Maintain relationships with current customers and build new ones.· Achieve and exceed sales targets on a monthly and quarterly basis.· Dealing with and answering customers queries.· Account management.· Administration and maintenance of relevant account records.· Daily report on current retailers based on call schedule and weekly reports on progress to date in relations to targets.Profile:· Passionate about Customer Experience.· Proven success record in a fast paced, constantly evolving sales and support environment.· Strong communications skills, including exceptional writing and editing capabilities.· Ability to demonstrate a continuous-improvement mindset.· Patient and Empathetic.· Strong Organisational Skills and ability to work toward agreed department targets: Sales, SLA’s and KPI’s.· Ability to work under pressure and adapt quickly to adverse situations.· Collaborative and Team Orientated.Minimum Qualifications:· Sales and Client Relationship experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage).· Ability to identify sale opportunities including upselling and cross selling.· Customer Service experience in luxury hospitality industry, call center, contact center or IT Support, etc.· Salesforce\SAP\MS Suite.· Fluent in English & German (another EU language a distinct advantage).
Expected salary
Location
Dublin
Job date
Thu, 22 Feb 2024 23:23:29 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.