Customer Care Representative – Dublin

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Siemens Healthineers is hiring for a full-time Customer Care Representative opportunity, supporting the Customer Service business, to ensure service delivery is planned and carried out in accordance with Service Level Agreements.

As the Customer Care Representative, you will be responsible for effectively managing all customer requests – from call logging to call completion.

Your role:

• Act as first point of contact for Siemens Healthineers customer-related enquiries, forwarding queries to the appropriate areas of the business as needed.
• Receive customer calls/emails and create service incident tickets in the appropriate Service Management system (SAP), ensuring that all checks have been completed before allocating the ticket to the appropriate team/department.
• Process all Field Engineers dispatch requests on SAP, identifying suitable Customer Service Engineer (CSE) by optimising qualifications, availability and location. Record all relevant CSE attendance in SAP.
• Create and manage spare parts as required, synchronizing with Customer Service Engineer customer visit where appropriate.
• Ensure the quality and accuracy of the data of Service Management system and ensuring any errors or omissions are corrected or escalated appropriately.

Your expertise:

• Prior experience working in a customer service environment.
• Strong customer service skills.
• ERP Systems experience (SAP experience would be advantageous)
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, Teams)
• Strong organisational skills and ability to prioritise and multi task. 
• Strong team player and ability to work both collaboratively and autonomously as required. 
• Ability to be proactive, problem solve and work well under pressure

Benefits:

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-ie

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:

Siemens Healthineers’ recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

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