Customer Care Admin

What is the opportunity ?

This position is well suited to an individual looking to further their career in financial services and gain experience in a growing and encouraging workplace. There is an opportunity to work directly with a real variety of people from Customers, Brokers, Financial Advisors and other teams within New Ireland

In this role you will

• Participates actively in supporting service management within the team and drives the customer first agenda by processing transactions on time and accurately.
• Providing accurate and policy specific information to our brokers, customers and Sales Teams by phone and email, with a commitment to delivering a market leading service.
• Ensuring compliance with Legal and Regulatory guidelines and working to improve the Risk Management Framework across the team.
• Participate in individual and team development activities/training to maximize both individual and team performance.
• Works to improve our service through identification of process improvement initiatives and efficiencies within the team and working collaboratively with Team leader and other stakeholders to have these changes implemented.

What will make you stand out?

• Excellent customer focus and with an administration/operational background and a history of providing excellent customer experiences.
• A positive attitude, personal initiative and drive, with a flexible and adaptable approach to work.
• Excellent verbal and written communication skills with a high level of accuracy and attention to detail, as well as the ability to interpret information and communicate it expertly and clearly.
• A strong team player with the ability to work on own initiative and also to support others within the team in a diverse and dynamic environment.
• Excellent interpersonal and relationship leadership skills.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

We are seeking to Recruit a number of Administrators for our Customer Care team, across a number of different teams including Pensions Administration, Life Administration and Change of Address. These are exciting, challenging and rewarding roles with good development opportunities. The New Ireland Assurance Customer Care Team coordinate transactions and customer requests on all Individual policies, including pensions, savings and investment and life assurance from internal and external customers (including Brokers, Broker Account Managers, Financial Advisors & end customers).

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in person collaboration exact frequency to be agreed with manager.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career!

Key Competencies

• Customer Focused – Self
• One Group, one team – Self
• Agile – Self
• Accountable – Self
• Manage Risk – Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

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