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Hi there,
My name’s Rachael, and I manage projects and production at Course Concierge. We’re an online course publishing house that works with a selective group of well-known YouTubers and other experts.
Our clients’ courses have hundreds of thousands of paying members, and their videos are seen by millions of people every month.
We’re looking for an ultra-reliable, detail-oriented person to assist with projects, productions, and other team needs. We’re looking for someone who will show up and get the job done — and figure things out — even when there isn’t yet a path laid out for how to do it. You make it your mission to solve problems and create a great experience for every customer, to the absolute best of your ability, every time.
We don’t much care about your experience with specific software or tasks, only your willingness to learn, figure things out, be rock-solid dependable, and produce excellent results.
We’re presently looking for someone who…
- Is a motivated, proactive problem solver. If an issue arises, your first instinct is to see what you can figure out rather than ask a supervisor what to do. You take pride in your ability to research and figure it out (you have excellent “Google-fu” skills), and that’s your first go-to in every situation. You’re not afraid to ask questions, but you also always come with background knowledge and proposed solutions.
- Has eagle-eyed attention to detail, with the ability to scan large amounts of information and pick out the misspelling, grammar error, or transposed letters. You sweat the small stuff, and you consistently catch tiny errors that others miss. (We will ask you to complete a short proofreading test.)
- Writes in fluent English with a professional yet friendly demeanor. If you’re not a native speaker, we’d never know it, because you know the language inside and out, and you write with a high level of care and thoughtfulness.
- Cares a lot about the end product. You’re not willing to drop the ball at the eleventh hour, even when you’re tired, because your ultimate priority is an excellent customer experience. You really want every detail to be attended to, and you work thoughtfully to make it so.
The role we’d like to put in your capable hands…
- Is an exciting, varied role with lots of opportunity for learning and future growth. It’s a hybrid role for now, with elements of production & operations assistance, as well as a helping of customer support.
- We’ll start you off in customer support, which you’ll handle steadfastly with a personal touch and reliable availability.
- You’ll be independently motivated to take amazing care of our customers.
- You’ll be supporting course members on behalf of our clients (who have intimately personal brands), and we take huge pride in our customer experience standards.
- You’ll get to put your problem-solving skills to use helping inspire our customers to take action. Our customers have signed up to learn something, and whether it’s playing guitar or woodworking, we want to encourage them to follow through and get the most from their investment.
- You’ll work closely with me as my right hand in all things production. This is a widely varied set of responsibilities that can include:
- Building course posts and loading content in Wordpress
- Building spaces and adding members to Circle or Skool communities
- Proofreading and QA of emails, course content, customer details, and more
- Working with our developers to build sales pages
- Working with our designer to build landing pages in LeadPages or Wordpress
- Troubleshooting issues with our courses
- Sales data & customer completion data reporting
- Simple video editing, if that’s in your skill set and interests
- Creating simple projects in Canva, if that’s in your skill set and interests
- And more, dependent on your areas of interest and skill
- You’ll also handle occasional email newsletter sends and building email automations in Active Campaign.
- It’s a plus if you have experience with varying online course related software like Wordpress, Active Campaign or other email marketing software, Basecamp, Canva, Help Scout, etc., but it’s more important that you’re quick and eager to learn, as well as thorough and detail oriented. We want to produce top-quality work as quickly as we can.
A little more about the team you’ll be joining…
We’re a small team, committed to excellence, and that means we need everyone on our team to show up at a high level. When the rubber hits the road, and something needs to be fixed immediately for our customers to have an amazing experience, we make sure it gets done. We all seek to show up with a 100% commitment; a high level of energy; and a positive, calm attitude.
That isn’t to say we value never-ending overtime or workaholism; it’s just the opposite. We show up hard when we need to and then rest fully in our downtime. You’ll be appreciated and rewarded for your dedication and commitment with the time off you need, fair compensation, and a clear growth path.
You’ll report directly to me, and I’m based in US Central Time. I tend toward a later day and would love for you to have a good amount of overlap with my afternoon hours.
A little more about the details of the job…
This is a part-time independent contractor role, requiring about 20 hours per week, with those hours spread out regularly for 4 hours per weekday, M-F, with potential for growth for the right person.
We’re entirely remote, with team members all over the world. For this role, we’re seeking someone who will work consistently between the hours of 12 pm – 6 pm US Central Time. It’s a plus if you’re based in Mexico, Central America, or South America.
Particularly in customer support, we will occasionally ask you to cover weekends when we have a promotion or new course launch (once a month or less) – with days off afterward to make up for it.
To apply…
Write to [email protected] with a note in the body of your email on why you’d be a great fit.
We have a no résumé/CV policy so please do not attach one—we don’t care where you went to college (or that you even went at all). We’ll simply pick the most well written and thoughtful cover notes for consideration.
We would like to know that you’re paying close attention, as we need someone detail oriented in this role, and my favorite color is blue, so please put the word blue somewhere in the subject line of your email.
We regret that we won’t be able to get back to everyone, but if your note stands out, we’ll aim to respond within two weeks of your writing.
Thank you for reading. If you’re on the fence about applying, please do!
Best of luck, and we look forward to hearing from you.
Rachael
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