Consultant II International Relocation – Canada Based Remote

Job Title: International Assignment Consultant II

Remote- must be located in Canada and a Canadian Citizen

Hours 8am-430pm (40 hours/week)

Must be bilingual (French and English)

Job Description

The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include but are not limited to administering relocation policy/program for assignees, fully understanding and counseling the International Life Cycle Milestones, counseling on all authorized benefits and services, coordinating the shipment of household goods, destination services and expense management.

MAJOR DUTIES AND RESPONSIBLITIES:

• Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement.
• Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies
• Manage CAD report to ensure Service Status Maintenance compliance and move milestones
• Maintain and enhance relationships with internal Cartus departments and external suppliers.
• Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements.
• Identify areas of improvement; relating to services, processes and policies.
• Recognize, identify and promote opportunities to generate increased revenue
• Participate in special projects as needed

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent work experience required.
• Customer service experience required
• Previous experience with international relocation preferred
• Demonstrates ability to be proactive and excel in a fast-paced environment
• Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)
• Positive performance and attendance history.

KEY COMPETENCIES:

• Customer advocacy and superior customer service skills
• Clear and concise written and verbal communication skills
• Strategic thinker – strong judgment and decision-making skills
• Interpersonal / Influencing skills
• Detail oriented; ability to multitask
• Strong relationship management skills.
• Organizational and planning skills.
• Proficient in being proactive.
• Excellent problem analysis and problem-solving ability
• Ability to understand and adapt to customer, client and business needs.
• Interest in growth opportunities.
• Independent thinker, who also works well in a team
• Cultural awareness
• Innovative and resourceful
• Ability to be flexible
• Manage stress and pressure
• Must be bilingual FRENCH/ENGLISH

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what’s next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby’s International Realty® , we fulfill our purpose to empower everyone’s next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World’s Best Employers
• Newsweek World’s Most Trustworthy Companies
• Ethisphere World’s Most Ethical Companies
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