Community Manager (Video Games) – US or Canada – Remote

Please note the applications are open to candidates based in US or Canada. Feel more than free to apply regardless of location as those are a 100% remote, Work-From-Home roles.

Since 1998, we’ve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally – Player Engagement – which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! ????????

Role overview

Become the gaming community’s rockstar as our Community Manager! Engage players on social media, create epic content, and be their voice towards the Dev team behind their favorite game. Your suggestions will level up the gaming experience, and make the community grow stronger every day! Join us for a thrilling journey in the world of gaming! ????????

What are we looking for? Our Community Manager has a knack for the following skills:

Communication:

• Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
• Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
• Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.

Analytics:

• Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.

Leadership:

• Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
• Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.

Business:

• Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

You’d be a great fit for this role if you have:

• 2+ years Experience of Community Management in gaming.
• 2+ years Experience managing big discord servers in gaming.
• Excellent knowledge of English, with a native level of proficiency.
• Outstanding communication and writing skills to connect with players and team members effectively.
• A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction.
• Strong understanding and experience across various social media platforms, ensuring seamless community engagement.

Requirements

Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.

Benefits

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to our online language assessment (Community Management, English and [second language if necessary]) to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take several working days to be evaluated.
• If you successfully pass the test – we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better.
• Second interview with a Team Lead and/or an Operations Manager.
• At the end of our journey – hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you’re interested in joining our team, we highly encourage you to apply.

That would be it from us – now we are waiting for your move!

#imaginemore

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Americas, United Kingdom, Ireland, United States

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote

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