Community Liaison Officer

Organization

iMMAP Inc. is an international non profit organisation that provides information management services to humanitarian and development organizations. Through information management, we help our partners target assistance to the world’s most vulnerable populations. Our core philosophy is that better data leads to better decisions and that better decisions lead to better outcomes. iMMAP Inc.’s critical support to information value chains helps to solve operational and strategic challenges of our partners in both emergency and development contexts by enabling evidence-based decision-making for better outcomes.

Background

The Community Liaison Officer (CLO) will act as a bridge between the organization and the community, ensuring effective communication, fostering relationships, and facilitating community engagement in various projects and initiatives.

Description of Duties

Key Responsibilities:

Community Engagement:

• Establish and maintain strong relationships with community members, leaders, and stakeholders.
• Organize and facilitate community meetings, focus groups, and workshops to gather feedback and input.
• Act as a point of contact for community members, addressing concerns, questions, and suggestions.

Communication:

• Develop and distribute informational materials to the community about the organization’s projects and activities.
• Ensure transparent and timely communication between the organization and the community.
• Prepare and deliver presentations to community groups and stakeholders.

Project Support:

• Assist in the planning and implementation of community-based projects.
• Monitor and report on the progress of community engagement activities.
• Collaborate with project teams to ensure community perspectives are integrated into project plans.

Conflict Resolution:

• Identify and address potential conflicts or issues between the community and the organization.
• Mediate disputes and facilitate negotiations to reach amicable solutions.

Data Collection and Reporting:

• Conduct surveys and gather data on community needs, preferences, and feedback.
• Maintain accurate records of community interactions and engagement activities.
• Prepare reports and summaries for internal and external stakeholders.

Capacity Building:

• Organize and conduct training sessions for community members on relevant topics.
• Empower community members to actively participate in decision-making processes.

Requirements

Education:

• Master’s degree in Journalism, Communications, Social Sciences, Community Development, or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in one of the above fields with seven years of relevant professional experience

Experience:

• Minimum 5 years of experience in community engagement, liaison, or related roles.
• Experience as a writer, editor and content producer/manager in international Journalism and/or public information roles, preferably in the Region;
• Experience in digital communications and social media;
• Experience in corporate writing and editing;
• Experience in managing donor visibility;
• Experience with media liaison;
• Experience in humanitarian communications;
• Experience working in the region and/or in an emergency setting an advantage;
• Experience in working in other international organization will be an advantage; and,
• Experience in working with state governmetal organizations local authorities.

Skills:

• Excellent communication and interpersonal skills.
• Ablity to work independently and as part of a team
• High level of professionalism and ability to work under pressure and adhere to strict deadlines in a complex and fast changing environment;
• Demonstrated gender awareness and gender sensitivity;
• Proven interpersonal skills and ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds.
• Conflict resolution and negotiation skills.
• Understanding of community dynamics and cultural sensitivities

Knowledge:

• **?**Understanding of community dynamics and cultural sensitivities.

Languages:

For this position, is required B2-C1 level English languages – B2-C1 level (intermediate-advanced level) and fluency in Ukrainian.

Other Requirements:

Required frequency travel to other regions of Ukraine and work flexible hours as needed.

DISCLAIMER: Note that due to the urgency of this position, application will be reviewed on a rolling basis and the position may be filled before the recruitment closing date.

Guiding Principles

Personnel is expected to conduct itself in a professional manner and respect local laws, customs and iMMAP Inc.’s policies, procedures, and values at all times and in all Countries.

iMMAP Inc. has zero-tolerance for sexual harassment, exploitation and abuse, human trafficking, child abuse and exploitation. Any violations of these principles and policies will be treated as serious misconduct.

iMMAP Inc. is an Equal Opportunity Employer regardless of background.