Communications Partner in Boston, Massachusetts

Description

Do you want to work on a high energy, award-winning communications team? Do you want to challenge the status quo and have the space to implement and test your creative ideas? Citizens is seeking an enthusiastic and responsible communications professional to join our team as a Communications Partner, Consumer Banking Specialist. This role offers an exciting opportunity to develop internal and external communication initiatives for Consumer Banking.

This position will develop and execute strategic communications strategies and plans that will promote business priorities and enhance Citizens’ position as a trusted advisor and financial partner for customers across the wealth spectrum. In the role, you will develop and implement integrated communications designed to engage and inform our Consumer colleges and create content supporting executive communications, internal communications, and media relations. The ideal candidate will possess excellent written and verbal communication skills, a strong understanding of communication strategies, and a passion for storytelling. If you are a creative, results-driven professional with background in corporate communications or public relations, we would love to hear from you!

This position will be based at our corporate office in Westwood, MA or New York, NY and is required to be in the office 3-4 days each week.

Responsibilities will include:

• Communications planning: Manage internal and external communications strategic plans and programs that align with Citizens’ overall business priorities. Shape and guide the communications narrative through engaging and integrated communications tactics.

• Stakeholder relationship management: Collaborate with cross-functional teams to gather information and develop key messaging for communications initiatives. Collaborate with partners to drive the development and ongoing management of communications plans and strategies, as well as ensure alignment of messaging and brand voice across all communication channels.

• Tactical execution: Create and deliver engaging and compelling writing and verbal communication for internal and external audiences. Write talking points, briefing documents, leader messages, intranet articles, press releases, key messages, media statements, and social media and award submissions. Support senior-level executive communications and town halls, including event planning, logistics, talking points and decks.

• Media Relations: Build relationships with media outlets, industry influencers, and other stakeholders to promote and protect Citizens’ brand reputation. Represent Citizens at industry events, conferences, and speaking engagements. Manage and maintain earned media coverage tracker.

• Monitoring and measurement: Identify key metrics and manage measurement plan to ensure communication activities are efficient, effective, and scalable. Measure the effectiveness of communication efforts and make recommendations for improvement.

• Trendspotting: Monitor industry trends and proactively identify storytelling opportunities to enhance Citizens’ brand and reputation. Conduct market research and gather data and insights to enhance storytelling.

Experience and Skills:

• 3+ years of experience in external communications and/or internal, ideally within a dynamic, fast-paced environment or PR agency.

• Experience in financial services and/or corporate communications is highly desirable.

• A passionate, confident writer. Strong written and verbal communications skills, as well as editing, proofreading, and presentation design skills.

• Strong storytelling skills, with the ability to craft messages that connect and resonate across a diverse audience.

• Experience working at an established brand is a plus, and eager to learn more about the banking industry.

• Extremely organized with the ability to manage multiple projects and meet deadlines.

• Adaptable, proactive, creative, and forward-thinking.

Education:

Bachelor’s degree, preferably in communications, marketing, journalism, or related field required.

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F 8-3 Hybrid Schedule in Boston MA or NYC Office

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

02/28/2025