Communications Manager, Community Manager in Bellevue, Washington

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management on our primary digital platforms. This person will develop and drive our strategy for fostering engagement, monitoring employee sentiment and hot topics, and maintaining the integrity of our online communities. This individual will be responsible for enhancing our digital community’s experience, promoting T-Mobile’s values, and facilitating meaningful and supportive interactions among employees at T-Mobile. We’re looking for someone who can dig in and drive action quickly, someone who is collaborative and creative, a critical problem solver, knows how to get others on board, and rolls up their sleeves to get the job done. If you are passionate about digital engagement and have an interest in creating meaningful online experiences, this might be the role for you!
* This is a hybrid role (3 days/week in the office) and can be based in Bellevue, Washington or Overland Park, Kansas*
Responsibilities:
Develop and run an online community strategy that aligns with our company’s goals and internal voice.
Engage with employees across digital platforms, like Microsoft Viva Engage and T-Mobile’s intranet, to foster a positive environment and encourage active participation.
Monitor comments and discussions; use community guidelines and policies to help ensure online spaces feel welcoming and safe for all T-Mobile employees.
Create and document best practices and T-Mobile standards for internal community engagement and management; team up with key partners across communications and other large internal organizations to better manage their communities to create consistency.
Monitor community feedback and sentiment; provide insights to internal teams to inform communications and content development and employee experience improvements.
Collaborate with cross-functional teams to integrate community insights into broader communication campaigns.
Drive idea generation to support various audience reach and new channel development.
Establish metrics to measure community engagement and effectiveness of community activities, adjusting strategies as needed; create a standardized process for measuring and communicating results.
Qualifications:
5+ years of experience in online community management and/or internal communications in a fast-paced, high-volume corporate environment.
Bachelor’s degree in Communications, Journalism, English, PR, Organizational Leadership, Business Administration or related field; or equivalent experience.
Strong understanding of social collaboration platforms and community management tools; adept at learning and adopting new technology.
Ability to prioritize in a complex, fast-paced environment.
Proven track record of growing and nurturing online communities.
Exceptional communication skills, with the ability to craft engaging content, interact with diverse audiences. and handle and resolve sensitive issues.
Strong project management skills; ability to oversee multiple projects simultaneously.
Strong cross-functional collaboration and organizational skills, with the ability to lead through ambiguity.
Understanding of how internal communications efforts impact the business; ability to communicate impacts with partners.
Analytics oriented; seeks out opportunities for data-based decision making and success measurement.
Self-starter who takes initiative.
Strong attention to detail with a steadfast focus on quality, accuracy and employee experience.
A great teammate with a passion for