Communications Coordinator in Cambridge, Massachusetts

The City of Cambridge is seeking a talented and highly motivated
Communications Coordinator to join the Department of Human Service
Programs. Reporting to the department?s Communications Director, the
ideal candidate will be a creative thinker and effective storyteller who
is dedicated to equitable and accessible information-sharing and
engagement. Work will primary involve: Creative and Effective
Storytelling: Develop dynamic messaging and communications campaigns
that encompass multi-platform communications channels, tailored to
effectively engage target audiences. Writing and Editing: Coordinate
with staff across divisions to plan, write, edit, and disseminate
content that conveys key messages and raises awareness about programs,
services, and initiatives. Project Management Support: Support
long-term, department-wide communications initiatives. In particular,
the ideal candidate will play a critical role in department’s website
upgrade process. ESSENTIAL DUTIES AND RESPONSIBILITIES: Work with the
department?s Communications Director and other staff to build on and
execute a department-wide communications and outreach strategy.
Collaborate with staff across divisions to identify and write content
that raises awareness about DHSP?s programs, initiatives, resources, and
events. Edit, upload, and publish content updates to department website.
Play a key role in the department?s website upgrade process. Develop,
schedule, and submit content to publicize on department and City social
media platforms. Contribute to content development and review of
department?s newsletters and email marketing. Monitor engagement and
deliverables of communications efforts, including the generation of
reports and analytics. Identify trends and outreach opportunities to
optimize performance and reach communications objectives. Support the
implementation of department-wide and citywide communications workflows.
Coordinate with the City?s Communications Office and other staff as
needed Actively participate in the Department of Human Service Program?s
Race and Equity Initiative. Perform other communications or
administrative duties as required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions. MINIMUM REQUIREMENTS: Experience and Education: A bachelor?s
degree in English, communications, marketing or a related field. Two
years of relevant work experience preferred. Experience developing
content for a variety of print and digital platforms. Experience with
content management systems. Experience with Sitecore CMS a plus.
Experience with Microsoft Office, including Microsoft Teams, a plus.
Knowledge, Skills, and Abilities: Excellent writing and editing skills.
Interest in civic engagement and storytelling through various print and
digital platforms. Ability to meet deadlines and work both independently
and collaboratively; the candidate will be detail-oriented and capable
of discussing ?big picture? ideas. Ability to prioritize and manage
simultaneous tasks and projects. Ability to communicate with a diverse
staff and other City employees in a courteous and professional manner.
Willingness to learn and implement best practices related to
communications and accessibility. The City of Cambridge?s workforce,
like the community it serves, is diverse. Applicants must have the
ability to work and interact effectively with individuals and groups
with a variety of identities, cultures, backgrounds, and ideologies.