Communications Agent Team Leader in SYDNEY, Australia

Description:

About Hyatt:

Hyatt Regency Sydney is Australia’s largest upscale, full-service hotel with a total of 878 rooms. Located in Sydney’s vibrant Central Business District, the hotel offers panoramic views of Darling Harbour alongside award winning food and beverage outlets, conferencing and meeting spaces.

The Role:

As a member of the Guest Services team, you will report directly to the Front Office Manager and work closely with a team of Communications Agents. You are a valued colleague who has a vital role in our communications hub. As a first point of contact, you will respond to all internal and external phone calls and promptly attend to guest requests and hotel enquiries, provide support and guidance to fellow colleagues & handle all guest complaints. In this role, you will uphold high standards of customer service as a service ambassador for the hotel.

Our Expectations Include:

· Exceptional customer service and interpersonal skills

· Responsible for the day to day leadership and supervision of associates working in the department.

· Handling guest complaints

· Advance written and verbal English skills are essential.

· A professional and warm phone manner

· Strong time management skills and high attention to details and accuracy

· Excellent computer skills, experience with OPERA PMS preferred but not essential

· Proven ability to work as a team player

· Full availability to work a 7-day rotating roster

· Must have full working rights in Australia and currently live in Australia

Benefits for working with Hyatt Include:

· 12 free nights of accommodation worldwide within Hyatt

· Discounted accommodation for associates as well as friend and family

· Rewards and recognition programs

· Learning and development opportunities

· Fully laundered uniform

· Discounted city parking

· The opportunity to join an international group with endless career opportunities

· Experience working within an international group who is consistently ranked as one of the world’s best places to work

Primary Location: AU-NS-Sydney

Organization: Hyatt Regency Sydney

Job Level: Full-time

Job: Guest Services

Req ID: SYD002611

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.