Commercial Loan Servicing Portfolio Manager – Remote

Symetra has an exciting opportunity to join our team as a Commercial Loan Servicing Portfolio Manager!

About the role

This role is responsible for maintaining the integrity and security of a segment of the organization’s real estate loan portfolio. Responsibilities include collaborating and maintaining relationships with mortgage bankers, borrowers and attorneys. Prepare and complete analysis and recommendations for loan events in accordance with the terms of the loan and outside the terms of the loan, this may include assumptions, modifications, collateral replacement, guarantor replacement and others. This is a remote role with required travel to the Bellevue office for in-person events a few times per year.

What you will do

• Research and assess risk.
• Collect data and analyze for loan events.
• Analysis may include property operating statements, rent rolls, inspections, tax returns, personal financial statements, credit and background reports, appraisals, sale contract, title reports, liquidity statements to determine net worth, liquidity, valuation, DSC, etc. Loan events may include lease reviews, assumptions, modifications, collateral replacement, guarantor replacement, partial releases, condemnations, and non-compliant insurance coverage.
• Prepare and complete written analysis and present to AVP Loan Administration and Senior VP.
• Analysis will include property economics, valuation, comparative vs. market trend, tax analysis, etc.
• Collaborate with management in making recommendations.
• Perform closing functions for loan events in collaboration with outside legal counsel and senior portfolio managers/AVP loan administration.
• Working comprehension and review of commercial loan documents, entity vesting documents, title reports; select, prepare and complete documents including NDA’s, loan modification agreement, assumption agreement, escrow agreement, guaranty, lender instructions, etc.
• Independently interact with internal and external clients.
• External clients includes mortgage bankers, borrowers, legal counsel, escrow and title companies; may attend MBA national conference.
• Direct communication with mortgage banker for problem solving, real estate tax delinquency, mortgage payment delinquency, non-compliant insurance coverage, mortgage banker performance, etc.
• Assist less experienced staff with boarding and boarding review.
• Lead and participate in special projects assigned by Manager or Department Manager

Why work at Symetra

“If you want to invest in yourself and build a career, this is a great place to work. If you don’t want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. – AVP Internal Sales, Training and Development 

“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. – Actuary III 

“Symetra values learning. Symetra has so many resources – whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. – Financial Reporting Lead Senior Analyst 

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $68,500 – $114,100 plus eligibility for annual bonus programs

Who you are

• 2 year or 4 year college degree Preferred.
• 3+ years loan industry experience preferred.
• Experience as Loan Servicer or analyst in related industry.
• Proficient Microsoft Word, Excel and Outlook and CRM skills.
• Strong organizational, analytical and writing skills. Possess problem solving skills and abilities.
• Comprehend information and gather needed documentation and identify pertinent issues and risk.
• Write clear and effective reports.
• Skills and knowledge for the role, ability to analyze historical and current operating statements and create proforma NOI valuation, ability to evaluate personal financial statements, credit and background reports, rent rolls and inspections; ability to identify key provisions and risks in commercial loan documents and leases.
• Familiarity with title reports, appraisals, insurance.
• High school diploma required.
• This is a remote role with required travel to the Bellevue office for in-person events a few times per year.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts Here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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