Commercial Casualty Claims Supervisor (Remote)

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Job Title

Commercial Casualty Claims Supervisor (Remote)

Requisition Number

R6967 Commercial Casualty Claims Supervisor (Remote) (Open)

Location

Nevada – Home Teleworkers

Additional Locations

Alabama – Home Teleworkers, Alabama – Home Teleworkers, Arizona – Home Teleworkers, Arkansas – Home Teleworkers, California – Home Teleworkers, Colorado – Home Teleworkers, Connecticut – Home Teleworkers, Delaware – Home Teleworker, District of Columbia – Home Teleworkers, Florida – Home Teleworkers, Georgia – Home Teleworkers, Idaho – Home Teleworkers, Illinois – Home Teleworkers, Indiana – Home Teleworkers, Iowa – Home Teleworkers, Kansas – Home Teleworker, Kentucky – Home Teleworkers, Louisiana – Home Teleworkers, Maine Home Teleworkers, Maryland – Home Teleworkers, Massachusetts – Home Teleworkers, Michigan – Home Teleworkers, Minnesota – Home Teleworkers, Mississippi – Home Teleworker, Missouri – Home Teleworker {+ 20 more}

Job Information

We’re Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what’s possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Casualty Claims Supervisor.

Your Role:

As a Commercial Casualty Claims Supervisor, you will supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. You will be responsible for supervising claims in multiple states virtually. You will evaluate coverage questions and provide decisions associated with approval. You will be responsible for evaluating and providing guidance and settlement authority on cases above representative’s authority. You may potentially manage First Notice of Loss injury queue and may act as claims Liaison in partner states to build and maintain relationships with partner clubs.

Your Work:

Operations Management

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Monitors goals and targets for staff in support of department strategy, ensures department goals and objectives are met.
• Provides technical expertise to adjusters. Reviews files with adjusters for coverage issue resolution, liability outcomes, proactive follow-up, and settlement authority. Has accountability for decisions on coverage and liability claims of various complexity.
• Manages phone queues.
• Participates in Committee Review Process for appropriate specialty. Arranges and conducts meetings as required for the efficient operation of the department.
• Ensures consistent and high-quality service levels through consistent ongoing monitoring of file quality, customer service reports and surveys and feedback for improvement.
• Responsible for day-to-day application of organizational policies and procedures. Communicates and enforces administrative policies, operating procedures, and safety rules, communicates changes in policy and procedures, ensures compliance of company procedures and DOI regulations.
• Oversees the daily operations of the business unit as well as multiple shifts in an operation that is open up to 7 days per week.
• Recommends improvement to operational plans.
• Ensures adequate staffing to meet department standards.
• Works collaboratively with other departments on projects and offers assistance with expertise.
• Produces Quality Assurance Reports (QARs).
• Assists with recruiting and interviewing prospective employees and making hiring decisions.
• Has shared responsibility and accountability for budgetary planning and results for business unit and oversees the use of internal and external resources to effectively manage costs.
• Will act as claims Liaison for commercial customers and brokers to build and maintain relationships.
• Manages catastrophe response in multiple states.
• Acts as subject matter expert for claim-related issues as well as legislative and DMV regulatory reviews and recommendations.
• Working with manager, conducts trend and competitive analysis focused on identifying process improvement opportunities.

Performance Management

• Conducts training needs analysis, coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations.
• Promotes growth and development of staff through informal coaching and mentoring as well as formal feedback and evaluation of staff.
• Communicates and enforces administrative policies and operating procedures.
• Recognizes employee achievements utilizing a range of rewards & recognition methods and programs.
• Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
• Administers counseling, disciplinary procedures, and/or corrective actions in conjunction with management and Human Resources.

Claims Procedures

• Oversees the investigation and conclusion of claims.
• Makes decisions on simple to complex policy coverage questions.
• Responsible for compliance of all Commercial vehicle policies claim procedures and Department of Insurance regulations. (multiple states).
• Responsible for ensuring Department of Insurance, Corporate clients and customer complaints are resolved in a timely manner.

Required Experience, Education and Skills

Required:

• 2-5 years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.
• Experience in handling low- to high-complexity liability claims.
• Must hold an Adjuster licensed for all applicable states or obtain (state-specific) license(s) within 90 days of filling position as a condition of employment.
• Effective critical thinking and decision-making skill and ability.
• Customer service focus with interpersonal and negotiation skills sufficient to satisfactorily resolve a high percentage of initially escalated issues and situations.
• Thorough knowledge of claims handling and ability to train on handled claims area, policy coverage and statutory regulations.
• Working knowledge of vehicle repair and property damage process, insurance, and legal terminology.
• Ability to communicate effectively, conduct meetings and deliver formal presentations.
• Skills to coach, mentor, evaluate and provide training, guidance, and constructive feedback to staff.
• Analytical skills to assess operational problems and develop solutions/improvements.
• Organizational skills and ability to work in a fast-paced environment.
• General knowledge of HR processes and procedures.
• Proficient math and computer skills.
• Ability to prioritize work, organize time and balance multiple projects.
• Ability to develop customer service skills in others.
• Ability to travel.

Preferred:

• BA/BS degree.
• Associate in Claims (AIC) certification.
• CPCU and/or ICAR designation(s).

What would make us excited about you?

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Mobilitas Careers

At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact jobs@mobilitasinsurance.com

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas

and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

Mobilitas is an equal opportunity employer.

The national average salary range for this position is $89,910 – $99,900. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary for this position across all the states we hire in is $80,820 – $119,800. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10.0% of eligible pay. 

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US

[Fully Remote roles only-where location is flexible]. Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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