Collections Officer in NSW, Australia

What’s the role?

You will assist managing a ledger of accounts to ensure that any outstanding debt is collected and correctly reconciled. You’re a motivated team player with exceptional customer service skills wanting to kick start a career in collections.

What’s the role?

• Answering inbound calls and emails and assisting customers with their enquiries

• Administration duties; account set ups, reconciliations, supplying copies of invoices and further information

• Contacting customers that have overdue accounts

• Liaise with internal stakeholders to resolve customer disputes and ensure correct invoicing

• Provide exceptional customer service with strong negotiation skills for payment arrangement

• Minimise bad debt for the business

Who are you?

• Previous experience in customer service, with an understanding of collections processes would be advantageous

• Detail-oriented, proactive and enthusiastic

• Will meet deadlines whilst maintaining excellent customer service

• Motivated to meet individual KPI’S and contribute to reaching team KPI’S

• Comfortable liaising with a diverse range of business partners

• Have an eye for identifying process improvement initiatives

• Knowledge of CRM systems such as JD Edwards, Salesforce would also be advantageous

News Benefits

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

• Exclusively ours – Access to publications and products from across the News Corp family

• Health & wellbeing – Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)

• Time off – News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.

• Helping you grow – Development opportunities (including diversity and inclusion – focused education series) and recognition

• Financial wellbeing – Support on making the most of your money

• Perks & discounts – Exclusive offers across a range of products and services

• Giving back – Make a difference to our communities.

• Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

Who are we?

We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products – more than any other media group in Australia.

What’s next?

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know.

If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the DEI section.

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Finance and Strategy

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms.

Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.