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AKST (UTC -9),
HST (UTC -10) About Us
Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact.
We small, scaling businesses. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.
About the Role
We’re looking for a Marketing Ops Manager to join our growing marketing team at Close. You’ll report to the Head of Demand Generation and work to support the marketing team and greater go-to-market (GTM) organizations.
Our marketing team at Close is growing rapidly, and we need a strategic marketing ops manager who can help ensure we’re optimizing channels, tactics, tools, and handoffs to better capture and convert demand. We’re not looking for a ticket taker – we’re looking for someone who can help us analyze what’s working, what’s not, and make recommendations for how we can improve. This is a critical role to ensure we’re optimizing not just our marketing tech stack, but our entire lead flow for the organization!
Our ideal candidate will have a proven track record of helping go-to-market teams make informed business decisions, developing system solutions, and supporting cross-functional initiatives.
Come help us build best-in-class SaaS systems and processes.
⭐ What you’ll do
- Using our own CRM, you’ll learn Close like the back of your hand and serve as the Admin for Close and all other martech including Customer.io, Webflow, Google Analytics, etc
- Build, evaluate, and monitor automated workflows between marketing and sales ie lead routing, lead assignment, rules of engagement, etc
- Monitor conversion points in the customer journey and make data-driven recommendations to improve conversion
- Help ensure data is properly passed and stored across Martech tools
- Evaluate and onboard new technologies; support existing technologies
- Create business process documentation and training materials
- Work with Rev Ops to create and troubleshoot reports on marketing performance, leveraging data-driven insights to recommend optimizations and future strategies
- Ensure accurate data flow from campaigns to attribution and reporting frameworks by standardizing campaign operations and maintaining best practices in data governance
- Work cross-functionally across Close to support business stakeholders on all teams, ensuring cohesive and effective marketing efforts
Who you are
- 3-5 years experience in a marketing ops admin role
- Proficient in implementing and managing MAP and CRM tools
- Previous experience at a PLG company is a plus
- Excellent communication skills to keep relevant stakeholders informed
- Self-motivated and curious; you’re willing to question and challenge the status quo
- Data-driven, you love to see the impact your work has on KPIs
- Physically based in the United States
Why Close?
- Watch our culture video featuring our annual team retreat in Italy
- 100% remote company
- 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
- Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
- 1 month paid sabbatical every 5 years
- Paid parental leave
- Medical, Dental, Vision with HSA option (US residents)
- 401k matching at 6% (US residents)
- Dependent care FSA (US residents)
- Our story and team
Our Values
- Build a house you want to live in – Examine long-term thinking and action
- No BS – Practice transparency and honesty, especially when it’s hard
- Invest in each other – Build successful relationships with your coworkers and customers
- Discipline equals freedom – Keep your word to yourself and others
- Strive for greatness – Constantly challenge yourself and others
How We Work Together
- Productivity, Quality & Impact – We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.
- Asynchronous communication & collaboration – We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.
- Appreciation for Deep Work – During your normal work day, not after a day a meetings!
- Autonomy & Freedom – Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.