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Clipboard HealthCustomer Support Specialistfeatured27dFull-Time/Anywhere in the World

  • Contract
  • Anywhere
  • Posted 2 hours ago

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About the Role:
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.

Key Responsibilities:
  • Manage and resolve escalated queries from business customers via phone, chat, and email.
  • Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
  • Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
  • Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.
Skills and Experience:
  • 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
  • Proven experience managing escalations and maintaining strong relationships with business customers.
  • Experience working towards High CSAT (>90%) and QA scores in B2B environments.
  • Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
  • Familiarity with SLA management and complex customer issue resolution.
Why Work at CBH?
  • Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
  • Work remotely with a diverse team from around the world.
  • Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.
System Requirements:
  • A reliable laptop/desktop (no Chromebooks or Linux OS).
  • Minimum 20 Mbps wired internet connection.
  • Wired headset.
  • Quiet, distraction-free working environment.
  • Stable power and internet connectivity.
If you’re excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!

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