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Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Profile Title: TBD
Business Title: Clinical Product Educator (Remote/Flexible)
Department: Commercial Canada
FLSA Status: TBD
Position Overview
The Clinical Product Educator (CPE) is a remote-based role dedicated to providing exceptional training and support to individuals initiating Omnipod System therapy. The CPE will deliver virtual training sessions through platforms such as Webex, Teams, and Zoom.
By leveraging phone, email, and virtual platforms, the CPE will guide customers through their Omnipod initial onboarding and training, fostering long-term customer satisfaction and retention.
This role requires a deep understanding of the available Omnipod Systems. Successful candidates will possess a strong clinical background, excellent communication skills, and a passion for improving the lives of people with diabetes.
The CPE will report to the Head of Operations and collaborate closely with the Clinical Sales Specialist team.
This is a full-time position with a flexible work schedule, primarily Monday to Friday, with potential for evening or weekend work.
Responsibilities
Key Decision Rights
Required Leadership/Interpersonal Skills & Behaviours
Education and Experience:
Preferred Skills and Competencies:
Additional Information:
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote
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