Client Success Specialist IV in MELBOURNE, Australia

Job Description

Job Description

With relevant knowledge of customer relationship management, the customer success Representative

supports the commercial management activities to ensure the timely renewal of Oracle Maintenance contracts

with existing customers for the Asia- Pacific region. The Renewal Representative should be able to educate and

deftly guide customers throughout the process, thereby delivering an excellent customer experience while

effectively executing renewal plans.

The candidate is expected to have strong technical skills with essential skills such as negotiation, influence,

strategic planning and organizational awareness to execute and deliver the desired goals .Working in

partnership with multiple LOBs, the candidate is expected to provide professional support and help in

optimizing renewal revenue.

• Follow up by email and phone on Java SE Subscription renewal contracts.

• For Direct Deals: Create Opportunity IDs, create budgetary quotes and book renewal deals.

• Update forecasts and communicate status as needed to Java Sales management.

• Work with Java Sales Channel Support team for entering and booking indirect deals.

• Achieve quarterly assigned sales quotas.

• The Customer Success Representative is responsible for actively engaging clients in pursuit of continued renewal of Java SE Subscription.

• Build relationships and negotiate with existing customers, being the “go to” account manager for customers and partners.

• Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.

• Take an account management approach to identify co-termination and reinstatement opportunities.

• Demonstrates the ability to personally plan for achievement of performance goals and exceed quota for the assigned territory.

• Maintain accurate forecast and activities for assigned region in the CRM.

• Leverage cross-functional resources to achieve results/meet customer needs.

• Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Career Level – IC4

Responsibilities

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle’s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

About Us

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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