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Are you seeking a purposeful and rewarding Client Success career opportunity within the Clinical Trials technology space?
Our global client success team is growing, and with big ambitions and a clear vision for the future, now is the time to join them as a Client Success Manager in Europe.
We are seeking an experienced Client Success Manager to effectively lead designated client accounts, associated deliverables and the overall client relationship across all Clario Business Units. As a Client Success Manager, you will play a pivotal role in ensuring the satisfaction and retention of our valued clients. Your primary objective will be to build and maintain strong relationships with clients, understanding their needs, and guiding them towards achieving their business objectives with our products and services. You will serve as the main point of contact for clients, providing exceptional support, addressing inquiries or concerns promptly, and offering tailored solutions to enhance their experience. Additionally, you will collaborate closely with internal teams such as sales, product development, and customer support to advocate for client needs, drive product improvements, and ensure seamless delivery of services. The ideal candidate will possess excellent communication and interpersonal skills, a proactive and customer-centric approach, and a strong ability to analyse data and metrics to measure client success and identify areas for improvement.
At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.
Clario delivers the leading endpoint technology solutions for clinical trials. Through experience gained from over 19,000 clinical trials delivered in support of 870 regulatory approvals, Clario fuses scientific expertise and global scale into the broadest endpoint technology platform to enable pharmaceutical, biotech and medical device partners to transform lives. Through Trial Anywhere™, Clario has mastered the ability to generate rich evidence across all trial models: decentralized, hybrid and site-based clinical trials. With 30 facilities in nine countries across North America, Europe and Asia Pacific, Clario’s global team of science, technology and operational experts has been delivering the richest clinical evidence for nearly 50 years.
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