Client Success Coordinator in Sydney, Australia

What’s the role?

Are you passionate about helping small businesses achieve their digital marketing goals, at scale? If you have experience in administration and an understanding of digital marketing, and want to learn and hone your skills in all things digital, this is the opportunity for you.

We are results driven, we love our customers and we are International champions and now 3x Customer Service Team of the Year winners in Australia. Our customer focused strategy enables us to serve more and more new small to medium size businesses every month and we provide powerful digital marketing campaigns and first class service that our rivals can’t match. It is a place where people are the difference that makes the difference.

We have 3 positions available, 2 are permanent and 1 is a max term 12 month contract.

Key Responsibilities

• Working closely with the Sales and Account Management team, you’ll be part of our Customer Success team and manage digital campaigns for SMBs across a broad range of Industries

• Have regular calls, manage reporting and build long-lasting relationships with customers

• Collaborate with Trading teams to improve campaign performance, make recommendations to achieve campaign goals

• Closely monitor campaign performance and identify potential campaign issues in a timely manner

• Keep up to date on News Xtend’s suite of products, provide customer solutions to Sales teams to drive future business

• Involvement in various team projects

Who are you?

• Excellent written & presentation skills

• Ability to handle customer concerns, strong problem-solving skills and quickly build rapport

• Positive, can-do attitude to deliver across multiple deadlines in fast paced environment

• Ability to build strong working relationships with multiple stakeholders across the business

• Comfortable following detailed workflow processes

• Previous experience within digital is preferred

News Benefits

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

• Exclusively ours – Access to publications and products from across the News Corp family

• Health & wellbeing – Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)

• Time off – News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.

• Helping you grow – Development opportunities (including diversity and inclusion – focused education series) and recognition

• Financial wellbeing – Support on making the most of your money

• Perks & discounts – Exclusive offers across a range of products and services

• Giving back – Make a difference to our communities.

• Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

Who are we?

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek.

Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

What’s next?

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know.

If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the DEI section.

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Client Partnerships

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms.

Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.