Client Relationship Manager Experian Health – Remote

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. https://www.experian.com/healthcare/

Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

This is a remote role, with approximately 35%+ required travel. You will reside in Texas, California, Arizona, Colorado, Oregon, Washington or surrounding states.

You’ll have opportunity to:

• Maintain relationships with clients at an operational level, connecting with the client regularly to assist with issue resolution, goals, initiatives, and deliver product enhancements to align with the client’s current needs and future roadmap
• Facilitate Quarterly Business Reviews in tandem with Sales, expressing client successes and Return on Investment, includes documenting action items and go forward strategy
• Facilitate proactive use of our client Community, driving client adoption for managing support cases, knowledge and product enhancements
• Facilitate on-site client workshop by viewing clients workflow using our tools and make recommendations for improvement

Qualifications

• This is a remote role, with approximately 35%+ required travel. You will reside in Texas, California, Arizona, Colorado, Oregon, Washington or surrounding states
• Healthcare Revenue Cycle experience is required
• 35%+ required travel
• Familiar with the broad range of Experian Health products and services
• 4 years’ experience as a Relationship Manager, within healthcare I.T./healthcare revenue cycle and management of multiple provider accounts
• Provider based background recommended in PAS and PFS related roles
• 4+ years’ expertise in Salesforce.com or a similar CRM
• Experience with Healthcare Revenue Cycle, Registration and backend billing required

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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