Client Manager

Job title:

Client Manager

Company

Sogeti

Job description

Job DescriptionWith double digit growth numbers in excess of 25% for the last 2 years, and equally strong ambitions for the next 5 years, we’re seeking applications for driven and results orientated Client Manager, experienced within the IT services industry, to join our successful revenue growth team and contribute to our business’ growth.Our revenue growth team consists of account managers, business development leads, marketing and sales operations. Our vision for the revenue growth team is to passionately pursue and achieve 5-star sales and marketing excellence while prioritising our family, health and wellbeing. This is what 5-star excellence means to us:Consistently achieving our targetsA culture of continuous improvement and learning for all team membersAn intellectual curiosity about our clients, their industry, initiatives, competitive pressures and how Sogeti can helpDetaching from the outcomes and focusing on a set of strategies, processes and systems that when combined, deliver on our vision, goals and our clients’ needsDelivering exceptional value to our clients by understanding their needs and tailoring our services to their needsStrong time managementPart of the Capgemini Group, Sogeti Ireland can offer you the opportunity to work with both local and international clients with support from a large local team with varied expertise along with a wider global team.In this role, you will work with a portfolio of clients, tasked with looking after their needs and ensuring exceptional client service. You will be focused on developing the growth of Sogeti’s offerings within your portfolio while also be responsible for commercial and contractual negotiations. You must be able to forecast sales activity and revenue achievement while creating satisfied and referenceable customers. To thrive in this role, you will keep up with industry trends, competitive landscape and customer needs. This position will regularly liaise with technical colleagues, presenting comprehensive proposals for projects that leverage the technical strengths of the group overall.With Ireland being the fastest growing country in the Sogeti group, your commitment to further growth and success of our business should be strong and you should have a proven track record of exceeding on goals.Key responsibilitiesClient Relationship Management

• Listening to your clients, being curious about their business, developing a deep understanding of their industry’s challenges and opportunities.
• Developing and maintaining strong and trusted relationships with clients.
• Working with clients to understand their initiatives and building relationships with key stakeholders, positioning Sogeti services to provide best in class solutions in response.
• Ensuring client satisfaction across your portfolio of accounts through regular engagement with each client.
• Be the point of contact for client issues, working to resolve them in a timely and satisfactory manner.

Key Account Planning

• Developing account plans for each key client by documenting the client’s initiatives, aligning these with a vision and set of goals for the client, detailing strategies to meet the client’s needs, projecting Sogeti revenues and client value delivered.
• Developing and executing on close plans for each key opportunity to work collaboratively with your client and internal teams to deliver extreme business value for your client.

Execution

• Ownership of the execution of account plans via close plans that build pipeline and define our forecast for internal and external stakeholders.
• Coordinate with internal teams including delivery and technical teams to ensure that the client’s expectations are met or exceeded.
• Meeting and exceeding company targets for total contract value and contribution margin.

Negotiation and close

• Expertly manage a complex sales cycle, including contract and commercial negotiations through to opportunity booking and invoicing.

Forecasting

• Maintain your opportunities within the CRM application, ensuring a high quality of data hygiene to support accurate forecasting

Sales Opportunities

• Generate demand to identify and pursue upselling and cross opportunities within your portfolio of accounts, maximising revenue from existing clients.

Skills & RequirementsRequirements

• Bachelor’s degree in business, marketing, or a related field (or equivalent work experience)
• Minimum 6+ years proven experience in account management or a related field
• Have a comprehensive understanding of the IT services industry, demonstrating proficiency in various IT service offerings
• Excellent written and verbal communication skills across all buyer personas (individual contributor to C-level)
• Client-focused with a dedication to client satisfaction
• Adaptability and proactive approach
• Outstanding organisational and time management skills
• Exceptional problem-solving and negotiation abilities
• Ability to manage multiple accounts and tasks simultaneously.
• Unwavering commitment to personal performance, and a history of success exceeding annual sales targets.

Sogeti Ireland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people. If you’re looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance.Great Place to Work25 days annual leaveHealth carePensionTax saver travel ticketBike to work schemeEmployee assistance programmeAbout the companyAt Sogeti, we know how to create value with technology- it’s our passion. We work closely with clients and partners to take full advantage of the opportunities of technology. We mobilize expert teams that create custom solutions from existing and emerging technology. Our value is in our approach, characterized by the speed with which we deliver specialist solutions in digital assurance and testing, data & analytics, digital & development, cybersecurity and life sciences.Disruption is the norm in today’s digital and business environment. How quickly companies respond to change determines their future success – and their ability to realize rapid value from existing and future technology is crucial to this. At Sogeti, we collaborate across a global network to build innovations that push boundaries. But it’s the way we work with clients that sets us apart. Our client model means we can be hands-on from day one, getting to know our customers and their businesses intimately.We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people. If you’re looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance.Sogeti Ireland- where people matter and results count.Fiona Flynn | Contact Person

Expected salary

Location

Dublin

Job date

Sun, 25 Feb 2024 05:07:56 GMT

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