Certified Medical Assistant with SUD experience (Remote)

Boulder Care is looking for a Certified Medical Assistant (internally referred to as a Care Advocate) with substance use disorder experience for a 100% remote, full-time, position with a Monday-Friday work schedule of 9am-6pm Pacific Time (12pm-9pm Eastern Time). 

This is a fully remote role but we are currently only hiring candidates located in the following states: AL, AK, AZ, FL, GA, ID, MI, NM, NC, OH, OR, PA, TN, and TX. 

• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About us 

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals. 

Boulder’s model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Boulder Care is in an exciting stage of rapid growth, coming off a recent $35 million Series C round announced in May 2024, bringing total funds raised to roughly $85 million. Investors include Advance Venture Partners, First Round Capital, Laerdal Million Lives Fund, Qiming Venture Partners and Stripes among others.

Summary

The Care Advocate (CA) at Boulder Care is an important part of a collaborative team that works together to guide patients with substance use disorder throughout their treatment journey. Serves as a passionate advocate on behalf of the participant. In partnership with the patient, you’ll navigate traditional systems to overcome access gaps, discontinuity, and stigma. 

As a Care Advocate, you will be part of an integral team that supports patients and clinicians. Your ability to form lasting, high trust relationships will meaningfully impact experience and overall success in the program.

Work from the convenience of your own home, and the occasional call and weekend coverage will be expected. You will be supported by a clinical team (physicians, nurse practitioners, peer recovery specialists) and technology built to support both patients and our care teams in delivering these critical services. 

Success in this role 

Patient-Facing Functions – 50%

• Complete new patient intakes 
• Complete oral fluid test visits
• Complete and schedule Medication Adherence Monitoring (MAM) visits

Administrative Functions – 50%

• Monitoring incoming patient messages
• Reviews urine drug screen results and updates chart
• Completes phone calls for any patient needs regarding care
• Communication with pharmacies for refills and authorizations
• Generates lab orders
• Supports clinician with patient care (referrals, records, letters, transition of care, etc.)

Requirements for the role

• 2 years experience as a Certified Medical Assistant
• Minimum of one year experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, peer coaching, or other relevant experience as a liaison between patients and care teams
• Must be comfortable with technology and have experience with common business tools (such as G-Suite, video meetings, and spreadsheets)
• Exceptional clinical skills working with a care team to achieve outcomes enriching people’s lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows
• Expertise in toggling between multiple platforms in a fast-paced remote environment
• Extensive experience with scheduling and maneuvering through multiple schedules 
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Knowledge of terminology used in healthcare, especially addiction medicine
• Team-focused and collaborative. Advocates tirelessly for patients and Care Team members
• A dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards.

Nice to have but not required

• Lived experience with SUD or AUD recovery (your own or a loved one)
• Experience with Harm Reduction
• Experience working remote / telemedicine
• Bilingual in English and Spanish

Work environment

• This is a fully remote role but we are currently only hiring candidates located in the following states: AL, AK, AZ, FL, GA, ID, MI, NM, NC, OH, OR, PA, TN, and TX. Applicants must reside and work in one of those states to be considered.
• Changes to working location require pre-approval from People Operations and are not guaranteed
• Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards.

Expected hours of work

This is a full-time position expected to work 40 hours a week, M-F 9am-6pm Pacific Time (12pm-9pm Eastern Time). Team members may work with their managers to adjust work hours to suit the needs of the position. Team members may be asked to work additional days as work demands require.

Hiring Process

• First Interviews (30-min phone)
• Panel Interviews (60-min video)
• Tentative Start Date: November 18 or December 2, 2024

Some of Boulder’s amazing benefits for regular, full-time employees

• Health coverage through Regence. Dental and vision coverage through MetLife
• Boulder Care pays up to 100% of monthly premiums for individual employee coverage
• Boulder Care pays 60% of monthly premiums for dependents
• Short-Term Disability
• Mental Health Services including MDLive, Talkspace, and EAP
• Additional mental health services through Tend Health for episodic care
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our mission

• Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. 
• Breaking down barriers: Boulder’s proprietary technology suite makes care accessible, and convenient through secure video, phone, and messaging. We’re reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants’ stated preferences and goals. Wherever our patients wish to go, we’re grateful to go there together.
• Grounded in empathy: Our care is science-based and rooted in harm reduction. Patients, peer recovery specialists, and clinicians make important decisions together. 

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply! 

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